Transformation Manager, Corporate Operations

Wingstop • United States,

3d • Hybrid

About The Position

The Transformation Manager, Corporate Operations is a field-focused individual contributor responsible for driving operational change and consistency across corporate restaurants nationwide. This role partners closely with Directors, DMs, Sr. DMs, and cross-functional teams to execute key operational initiatives, improve compliance, and support business growth. Based in DFW, this role serves as a centralized resource with significant field engagement (50–75% travel), ensuring initiatives are effectively implemented at the restaurant level. The ideal candidate is an experienced operator who can translate strategy into action—leading projects, building scalable processes, and coaching field leaders to deliver results.

Requirements

• High School Diploma or GED required; Bachelor’s Degree preferred
• Must be 18 years of age or older
• Proficient in Microsoft Office (Word, Excel, Outlook) and adaptable to new systems
• At least 3+ years of multi-unit management experience overseeing multiple restaurant locations or a defined district
• 5+ years of experience in restaurant operations (QSR preferred)
• Proven experience as a high-performing DM or similar field leadership role
• Strong project management and organizational skills with the ability to manage multiple priorities
• Demonstrated ability to lead through influence in a cross-functional environment
• Deep understanding of operational standards, compliance, and field execution
• Willingness to travel 50–75%

Nice To Haves

• Experience supporting new restaurant openings and/or acquisitions preferred

Responsibilities

• Partner with DMs and Sr. DMs to drive execution of key operational initiatives across corporate restaurants
• Provide in-field coaching and support to ensure consistency in standards, systems, and processes
• Act as a bridge between corporate strategy and restaurant-level execution
• Lead initiatives to strengthen safety standards and ensure regulatory compliance across the network
• Identify gaps through audits and field visits, and implement corrective action plans
• Partner with field leaders to build a culture of accountability around safety and operational excellence
• Support planning and execution of new restaurant openings to ensure operational readiness
• Lead operational integration efforts for newly acquired restaurants
• Partner cross-functionally with Construction, Training, HR, and other teams to deliver seamless openings and transitions
• Conduct operational audits and assessments to evaluate performance and adherence to standards
• Analyze trends and identify opportunities for improvement across regions
• Drive follow-up actions and track progress to ensure sustained improvement
• Support the development and execution of training initiatives for field leadership
• Reinforce operational standards and best practices through hands-on coaching
• Partner with Training and HR to identify capability gaps and implement solutions
• Build, refine, and implement Standard Operating Procedures (SOPs) to improve consistency and scalability
• Ensure processes are practical, field-friendly, and aligned with business needs
• Continuously evaluate and improve operational workflows
• Lead cross-functional projects tied to operational priorities (safety, NROs, compliance, etc.)
• Develop clear project plans, timelines, and accountability structures
• Drive alignment across stakeholders including Operations, Construction, Training, HR, and external vendors

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED