Transformation Director, Managing Director

State Street • Boston, MA

1d

About The Position

State Street is implementing a product and platform operating model to simplify operations, modernize platforms and processes, accelerate technology and AI adoption, strengthen resiliency and controls, and improve outcomes. The Head of Impact Assurance is the senior leader accountable for ensuring transformation investments deliver measurable, validated and sustainable business outcomes. Reporting to the Head of the Transformation Management Office, this role owns the enterprise impact-assurance framework, including baseline establishment, business-case challenge, benefits validation, outcome measurement and intervention when expected value is at risk. The role works closely with Finance, Business Units, Technology, Risk, Human Resources and Transformation leaders, and serves as an independent authority on transformation value realization. It advises senior governance bodies on portfolio value, investment trade-offs and corrective actions, and leads a compact impact-assurance team.

The role establishes enterprise standards for measuring and validating financial and non-financial outcomes; independently challenges business cases and supports investment decisions; tracks and validates benefits from commitment through steady-state realization; and provides executive governance with clear, decision-oriented assessments. It identifies underperforming initiatives and value risks, works with stakeholders on corrective action, and develops the organization's value-management, analytics and benefits-realization capabilities, including through automation and AI-enabled analytics.

Success is measured by adoption and credibility of impact-assurance standards; the accuracy, consistency and transparency of baselines, forecasts and realized-value reporting; the quality of business-case challenge and investment support; realization of validated benefits and reduced value leakage; timely resolution of impact shortfalls; executive confidence in outcome reporting; and development of a high-performing team and scalable analytical capabilities.

Requirements

• Substantial leadership experience in value realization, transformation assurance, performance management, portfolio governance, strategy execution, finance transformation or consulting within financial services or another highly regulated industry.
• Proven success owning enterprise frameworks, standards and governance across complex transformation portfolios.
• Deep expertise in business-case challenge, benefits realization, financial analysis, productivity measurement and portfolio decision support.
• Experience evaluating initiatives involving operating-model change, process redesign, technology modernization, automation and AI-enabled capabilities.
• Ability to advise senior executives and governance forums on investment trade-offs, value risk and corrective interventions, translating complex evidence into clear recommendations.
• Strong understanding of Finance planning, budgeting, forecasting and performance management, with the ability to work across Business, Technology and Risk organizations.
• Objective, independent mindset and ability to challenge assumptions and communicate difficult findings while maintaining trusted relationships.
• Player-coach leadership style, with ability to develop professionals and lead through influence across organizational boundaries.
• Bachelor's degree or equivalent experience required.

Nice To Haves

• Advanced degree in finance, economics, business, analytics or a related discipline.

Responsibilities

• Own and define the enterprise framework for transformation impact measurement, validation, tracking and reporting.
• Establish common definitions, methodologies and standards for financial, client, operational, productivity, adoption and risk outcomes.
• Define consistent approaches for baselines, target setting, attribution and independent benefits validation.
• Govern impact-assurance methodologies, tools and playbooks to ensure measures are comparable, transparent and consistently applied.
• Lead independent review and challenge of business cases, including assumptions, projected benefits, costs, dependencies and timing.
• Adjudicate double-counting, overlapping claims and benefit-attribution disputes.
• Partner with Finance and senior leaders to strengthen investment decisions and advise governance bodies on prioritization, sequencing and investment reallocation.
• Convert transformation commitments into measurable targets with accountable owners and agreed validation methods.
• Track value from initial commitment through implementation and steady-state realization, and validate outcomes against approved baselines, targets and evidence.
• Identify value leakage, implementation gaps and adoption shortfalls, and maintain a transparent view of realized, forecast and at-risk benefits.
• Provide independent assessments to executive leadership, steering committees and governance forums.
• Deliver decision-oriented materials on value realization, risks, forecasts and required interventions, and lead impact-assurance input into Quarterly Business Reviews and portfolio reviews.
• Identify initiatives underperforming against approved outcomes or with deteriorating benefit confidence; work with relevant leaders to determine root causes.
• Recommend corrective actions, revised targets or investment adjustments; monitor remediation and escalate unresolved value risks.
• Build enterprise capability in value management, productivity analytics, forecasting and benefits realization.
• Use data, automation and AI-enabled analytics to improve the timeliness, quality and predictive value of insights.
• Lead and develop assurance, analytics and value-management resources, with clear standards and succession.
• Partner with Governance and Reporting to integrate validated outcomes into enterprise reporting.

Benefits

• Retirement savings plan (401K) with company match.
• Insurance coverage including basic life, medical, dental, vision, long-term disability and optional additional coverages.
• Paid time off including vacation, sick leave, short-term disability and family-care leave.
• Access to an Employee Assistance Program.
• Eligibility for annual performance-based incentive awards, excluding certain sales roles subject to sales incentive plans.
• Eligibility for certain tax-advantaged savings plans.
• Inclusive development opportunities, flexible work-life support and paid volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Director