Transfer Station Supervisor

Republic Services•Yorktown, VA

21h

About The Position

The Operations Supervisor – Transfer Station supervises operations within a segment of a transfer station. The role oversees dispatchers, operations clerks, drivers, and helpers responsible for the route system, with a focus on maximizing productivity and ensuring compliance with federal and state weight regulations. Working with the Operations Manager and General Manager, the supervisor implements tactical initiatives to support functional excellence and budget achievement. The position ensures adherence to accident-prevention programs and compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. It delivers on safety, customer experience, and efficiency while supporting employee engagement.

Requirements

At least 1 year of lead or supervisory experience.
Participation in the Company’s management trainee program.
Bachelor’s degree in a business-related field.
Experience in labor relations.

Responsibilities

Provide leadership and communicate safety goals and objectives.
Identify and address unsafe conditions or situations at the transfer station.
Partner with the maintenance department to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, promote a safe and productive work environment, and maintain an effective loss-control and safety program.
Engage employees in safety through personal commitment and active outreach.
Provide customer service that meets or exceeds expectations across the customer experience.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve their experience.
Represent the company positively to promote customer satisfaction and loyalty.
Set productivity goals where needed, ensure operating standards are followed, and manage labor hours and disposal expenses according to agreed plans.
Manage daily outbound throughput.
Lead drivers to meet or exceed productivity expectations for all routes.
Execute operational plans that help meet or exceed the division’s budget goals.
Support service delivery and the operational role in fleet quality and maintenance.
Create a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.