Transfer Station Supervisor
About The Position
Within a division, the Operations Supervisor – Transfer Station supervises operations activities within a segment of the transfer station. The role oversees dispatchers, operations clerks, drivers, and helpers responsible for the route system and maximizing productivity while complying with federal and state weight regulations. Working with the Operations Manager and General Manager, the supervisor implements tactical initiatives to drive functional excellence and achieve budget goals. The supervisor ensures compliance with accident prevention programs and safety, environmental, operating, regulatory, accounting, ethics, and other standards. The role delivers safety, customer experience, and efficiency outcomes while supporting employee engagement.
Requirements
- At least 1 year of lead or supervisory experience.
- Participation in the Company’s management trainee program.
- Bachelor’s degree in a business-related field.
- Experience in labor relations.
Responsibilities
- Provide leadership to achieve and communicate safety goals and objectives.
- Remove unsafe conditions or situations from the transfer station.
- Partner with the maintenance department to keep equipment in working order and compliant with safety standards.
- Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement and maintain an effective loss-control and safety program.
- Engage employees in safety through personal example and active outreach.
- Provide customer service that meets or exceeds expectations for the entire customer experience.
- Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
- Work with customers to resolve issues and improve the customer experience.
- Represent the company positively to drive customer satisfaction and loyalty.
- Establish productivity goals, ensure adherence to operating standards, and manage labor hours and disposal expenses according to established plans.
- Manage daily outbound throughput.
- Lead drivers to meet or exceed productivity goals and route expectations.
- Execute operational plans that help achieve or exceed division budget goals.
- Support service delivery and maintenance, including the operational role in fleet quality and maintenance.
- Create a collaborative and communicative team environment and promote employee engagement.
- Develop team talent, understand employees’ career goals, and coach them for advancement.
- Perform other job-related duties as needed or assigned.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance
- Accidental death and dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with a company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
- Annual incentive plan target of 10%
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What This Job Offers
Job Type
Full-time
Career Level
Manager
