Transfer Agent - Roanoke - 7/6/26 Class
About The Position
The Transfer Agent is responsible for making outbound dials, verifying the correct consumer and efficiently transferring the right party to the destination agent. Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected].
Requirements
- High School Diploma
- 1+ year general office experience with exposure to standard business processes
- Data Entry knowledge
- Experience using Microsoft Office
- Ability to work in a team environment
- English literacy and oral skills
- Self-Motivated & Driven by Earning Incentives
- Applicants must have current authorization to work in the United States on a full-time basis.
Nice To Haves
- Associate's degree
- 1+ year in customer service field directly working with customers to resolve their issues
- Effective problem solving
- time management/organizational skills
- customer service skills
- conflict management skills
- Ability to communicate assertively and work by objectives
Responsibilities
- Identifies consumer Identity and transfers them to the correct destination agent though outbound calling. 95%
- Perform other duties, as assigned. 5%
Benefits
- Competitive salary
- Monthly incentives or annual bonus
- Paid training and development programs
- MCM Academy
- Promote-from-within philosophy
- Informal accolades
- Formal company-wide awards and prizes
- All-inclusive vacations
- Tuition Assistance
- Comprehensive healthcare plans and options
- Fitness membership reimbursements
- Weight watchers
- Wellness rewards Program
- Up to eight hours of paid time off each year to volunteer
- Volunteer grants
- Matching financial donations, up to US$ 2,500 per employee annually
- New parent flex time
- Child back-up care options
- Team-building events
- Holiday celebrations
- Department outings
- Paid and floating holidays
- Generous paid-time-off
- Wellness and mental health initiatives
- Support volunteerism
- Environmental efforts
- Leadership training
- Skill-building
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
