Transfer Administrator, Medical Communication Centre

Medavie • Dartmouth, NS

14d

About The Position

The Transfer Administrator serves as the first contact for the Medical Communication Centre in non-emergency incoming calls. The Transfer Administrator communicates effectively and provides pertinent information to various staff, facilities and agencies in relation to patient transfer services.

Requirements

• Minimum grade 12 and one year business or medical terminology college course, or an equivalent combination of education and experience.
• Working knowledge of window-based computer applications and the ability to accurately type 30 wpm.
• Ability to multi-task and work well under pressure, often under strict deadlines.
• Demonstrates technical efficiency and extensive knowledge of all Communication Centre equipment.
• Excellent communication and customer service skills.
• Demonstrates effective listening skills and the ability to follow instructions.
• Ability to work day shifts from 0600 to 1800 seven days a week.

Nice To Haves

• Experience in a call centre environment or a clinical/medical/hospital environment is an asset.
• Standard first aid/ CPR certificate an asset.
• EMD certification an asset.
• Knowledge of medical terminology an asset.
• Demonstrates excellent organizational and time management skills to adequately prioritize workload.
• Maintains a positive attitude, is self-motivated and attains a high standard of performance.
• Preference may be given to candidates who are bilingual.

Responsibilities

• Non-emergency call-taking / administration
• Record keeping
• Transfer coordination
• Hospital liaison
• Responsible to ensure the timely and accurate completion of required paperwork, reports and service inquiries.
• Receive and process requests for non-urgent transport, using proper telecommunications techniques.
• Advocate and practice excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED