Transcription Services Representative (Canada)

Veritext • Whitby, ON

7d • CA$20 - CA$23

About The Position

At Veritext, we focus on the details – so legal teams can focus on the case. Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Transcription Services Representative/Associate (Canada), you'll assist with court transcription orders. This role will be filled at the Representative or Associate level, depending on experience.

Requirements

• Excellent time management skills, organizational skills, and the ability to multi-task and prioritize work.
• Ability to communicate with all members of the public, government personnel, transcriptionists, and clients.
• Handle sensitive information in a confidential manner.
• Excellent written and verbal communication skills.

Nice To Haves

• Knowledge of numerous programs including, Access, Word, PDF, Excel is an asset
• Be courteous and helpful to all office staff, and any outside parties, including clients.
• Previous customer service is an asset.

Responsibilities

• Inputting important information into a spreadsheet regarding the production of each audio recording received, transcriptionist information, and delivery of same.
• Downloading and checking new jobs coming in (correct audio and time estimates).
• Reviewing transcripts.
• Receive and download audio/paperwork. Review paperwork and audio.
• Enter requests into tracking sheet.
• Assign work to transcriptionists and upload.
• Received completed transcripts and review for completion.
• Create PDF document of transcript.
• Advise invoicing of page counts.
• Assisting with court transcription orders.
• Other duties as assigned.

Benefits

• Comprehensive medical, dental and vision insurance
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched RRSP to help you save for your future
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed