Transcon Customer Service Agent

Expeditors•San Diego, CA

5d•Onsite

About The Position

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon department. Ensure a smooth and timely process flow regarding the in/out bound of freight; Ensure accurate and timely data entry into our operational system; To track and Trace pending Transcon Files and report the status/updates to the customer; Ensure accurate and timely client and vendors billing; Ensure that customer's freight are delivered on timely base and if customs clearance is needs this is done accurately and timely; To be interactive and proactive with our customer regarding arranging their Transcon shipments by meeting their requirements and service standards; Consistently work on maintaining good understanding, communication and relationship with our customers, suppliers and carriers; Ensure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations; Fully understand the Transcon in/out bound process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive; Ensure that we meet our KPI standards in accordance with the company’s procedures; Timely response on emails from customers, suppliers, carriers and our internal network.

Requirements

Good knowledge and understanding of incoterms preferred.
Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results.
Pro-active and strong organizational skills.
Good computer skills (Excel, Word, PPP and Outlook).
Fluent in English, both written and verbal.

Responsibilities

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon department.
Ensure a smooth and timely process flow regarding the in/out bound of freight.
Ensure accurate and timely data entry into our operational system.
Track and trace pending Transcon Files and report the status/updates to the customer.
Ensure accurate and timely client and vendors billing.
Ensure that customer's freight are delivered on a timely basis and that customs clearance is done accurately and timely if needed.
Be interactive and proactive with our customer regarding arranging their Transcon shipments by meeting their requirements and service standards.
Consistently work on maintaining good understanding, communication, and relationship with our customers, suppliers, and carriers.
Ensure that internal and external compliance regulations/standards are met at all times and according to government regulations.
Fully understand the Transcon in/out bound process flow and be proactively involved in looking for best practices to improve the operational process to be more effective, efficient, and productive.
Ensure that KPI standards are met in accordance with the company’s procedures.
Timely response on emails from customers, suppliers, carriers, and our internal network.