Transcon Agent (Night Shift)

Expeditors•Brisbane, CA

6d•$22 - $30•Onsite

About The Position

The Transcon Agent (Night Shift) maintains a heightened level of service to customers through efficient and timely execution of daily operations and data integrity, while exhibiting Expeditors’ culture. This role is integral to the global trade puzzle, contributing to global supply chain management. Expeditors is a Fortune 500 company with a worldwide network, dedicated to satisfying the sophisticated needs of international trade through customized solutions and seamless, integrated information systems. The company emphasizes internal promotion, with over 50 percent of employees having been with Expeditors for five years or more, supported by a unique compensation program designed for growth and career building.

Requirements

Fully proficient with various software applications (mainframe systems)
10-key by touch
Displayed ability to work independently with minimal supervision
Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
Functions efficiently in a high stress environment
Willing to work overtime
An intimate understanding of Export Compliance

Nice To Haves

Certified Export Clearance Specialist
Dangerous Goods – Ground and Air
IATA/FIATA
Export Compliance Specialist
Customs Broker
Sales Certification
Transition and Implementation

Responsibilities

Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies
Review files and complete billing with accuracy and timeliness
Review invoices and send charges
Manage destination charges and special billing procedures (e.g., White Glove)
Post financial transactions promptly
Monitor accounting and billing reports
Ensure files are settled and closed out properly
Maintain clean, auditable financial records
Ensure billing meets internal billing standards and KPIs
Support audit readiness through proper documentation and accuracy
Monitor service provider billing sheets
Escalate billing discrepancies and exceptions
Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Learning & Development Program
Educational Assistance and Reimbursement
May be eligible for bonus following first year of continuous employment in position.