Transcon Agent

Expeditors•Laredo, TX

3d•Onsite

About The Position

The Transcon Agent is responsible for the timely and accurate movement of freight and information, while providing exceptional customer service and constantly driving efficiency. This role supports the company's Vision and Mission Statement, making our promise real to all our customers. The agent will proactively monitor key metrics to achieve expected results in operational effectiveness, including product OPA audit results, 100% approved Service Providers, and 100% PU&D Connectivity. General responsibilities include exemplifying and teaching company culture, mission, and goals, following critical success factors, contributing to healthy cross-functional relationships, and owning self-development through training and personal development goals.

Requirements

Bachelor's degree in foreign trade, preferred or equivalent convention of education and experience.
Experience in the logistic field or domestic transportation, preferred.
Hazardous Materials Certification (HAZMAT), preferred.
Global logistics Industry Knowledge.
Customer Satisfaction oriented.
Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication.
Time management skills and attention to detail.
Self-driven personality.
Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
English and Spanish fluency.

Responsibilities

Proactively monitor key metrics to achieve expected results in operational effectiveness.
Perform consistently at the highest level in Product OPA Audit Result.
Ensure 100% approved Service Providers.
Ensure 100% PU&D Connectivity.
Exemplify and Teach Our Culture, Mission and Goals.
Follow the 10 Critical Success Factors.
Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
Complete 52-hour trainings per year (4.33 per month) and required training timely.
Own your self-development.
Prepare, follow-up and execute on your personal development goals.
Comply with company controls, policies, procedures.
Properly use Expeditor systems and tools, such as CFIT, ETMS, CRM, ECCO, EDOC.
Meet KPI Standards (RDL, DLV, POD) in accordance with the Company’s Procedures (OPS).
Maintain highest compliance levels for all applicable Transcon requirements.
Contribute to operational effectiveness and comply with District Excellence metrics applicable on your process.
Log files correctly and timely with proper codes, trace types and events.
Ensure accurate and timely billing of customers and vendors.
Understand and comply with the expectations on Customer SOP.
Ensure that all correspondence is handled timely and professionally.
Participate in daily huddle meetings and Supervisor meetings when is needed.
Escalate issues to Lead, Supervisor or Operations Manager as needed.
Comply with all our policies, including the credit policy.
Ensure all files processed are timely and correctly billed.
Constantly work on prevent monetary losses.
Immediately report any unsafe condition or incident to the Branch Security Health and Safety representative.