Transactions Specialist IV - CIS Operations Team

JPMorgan Chase & Co.•Lewisville, TX

2d•Onsite

About The Position

As a Transactions Specialist IV in Receivables Operations, you will assist with quality control activities to ensure adherence and consistency of Standard Operating Procedures within Receivables Operations. You will be responsible for performing quality control reviews of processed work including, but not limited to new hire batch processing, high risk extractor processing, End-to-End Processes which include Platform and Procedural Changes, etc. You will also perform side-by-side observations with employees and provide recommendations for enhancing performance to employee and supervisor, share best practices for performance improvement, and will assist in training and cross training of staff in departmental functions. This role requires that you accurately update our Quality tool with instructional feedback, collection, and maintenance of all data associated with quality reviews.

Requirements

Thorough knowledge of Receivables' products and services
Strong communication skills, both written and verbal, with the ability to provide feedback
Flexibility and adaptability to changes in the environment
Detail oriented with high levels of accuracy and problem solving
Ability to prioritize assignments and meet deadlines
Demonstrated ability with Microsoft Office products such as Word and Excel
A Government Security Clearance, including Public Trust clearance, will be required for this position.
As a condition of employment, the selected candidate must successfully complete a comprehensive background screening to obtain the necessary clearance.
Employment is contingent upon the candidate’s ability to meet all requirements for government security and Public Trust clearance.

Nice To Haves

Minimum of 1+ years quality specialist/audit or related experience

Responsibilities

Collaborate with supervisors and managers to improve individual and team performance
Participate in projects and process improvements that support continuous improvement
Analyze performance metrics to identify issues and provide recommendations to management
Assist with planning and preparation of departmental quality and procedural reviews
Understand and identify error trending and effectively communicate results