Transactions Specialist IV

JPMorgan Chase & Co. • Monroe, LA

13h

About The Position

As a Transactions Specialist IV within JPMorganChase, you will manage customer accounts, handle inquiries, and maintain transactions. You will apply expertise across work processes to solve non-routine, not overly complex problems and improve existing procedures. The role includes coaching and mentoring junior colleagues and using artificial intelligence and automation technologies to optimize transaction processes. You will also develop an understanding of market products, industry practices, and regulations to support effective transaction management.

Requirements

• Baseline knowledge or equivalent expertise in transaction management, including processing, clearing, servicing, and settling transactions.
• Demonstrated ability to apply artificial intelligence and automation technologies in a transactional environment.
• Strong communication and conflict-management skills, and experience coaching and mentoring junior team members.
• Developing proficiency in understanding and navigating market products, industry practices, and regulations.
• Ability to handle non-routine transactional issues and devise solutions using policies and procedures.
• High school diploma or GED.
• Physical requirements: sitting up to 95% of the time; standing up to 10%; walking up to 10%; and lifting up to 5% of the time, up to 50 pounds.

Responsibilities

• Process, clear, and service transactions according to established procedures and quality standards, including extracting and verifying checks and remittances.
• Use artificial intelligence and automation technologies to optimize transaction processes and improve customer experience.
• Help resolve non-routine transactional issues by applying policies and procedures and working with other departments to research and resolve inquiries.
• Coach and mentor junior colleagues and contribute to a collaborative and inclusive team environment.
• Maintain current knowledge of market products, industry practices, and regulations.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED