Transactions Specialist III

JPMorgan Chase & Co.•Monroe, LA

About The Position

As a Notary, Vehicle Title Transactions (Transaction Specialist) on the Vehicle Titling team, you will provide exceptional service while overseeing the signing of critical title and sworn documents. You will verify identities, confirm document completeness, and notarize forms to support legally compliant transactions. You will research issues, resolve exceptions, and document work clearly to ensure timely, accurate outcomes. You will collaborate with internal partners and communicate confidently with customers and external parties.

Requirements

High school diploma or General Educational Development (GED) certificate
Active notary commission (or ability to obtain and maintain one, if required for the role)
Ability to deliver strong customer service with professionalism and empathy
Strong written and verbal communication skills
Strong problem-solving, analytical, and decision-making skills
Ability to work effectively in a fast-paced, high-volume environment
Ability to multitask across multiple systems (including typing while reading and navigating multiple screens)
Ability to follow procedures, regulatory requirements, and compliance controls consistently
Ability to manage escalations with good judgment and a focus on the right outcome
Ability to work collaboratively as part of a team
High attention to detail and a strong sense of urgency

Nice To Haves

Prior experience in vehicle titling, motor vehicle operations, or document processing
Prior experience in a customer service role with phone-based support
Familiarity with banking or financial services operational processes
Proficiency with Microsoft Office, including Word and Excel

Responsibilities

Notarize vehicle title documents by verifying signer identity, willingness, and document completeness
Affix notary seal and complete notarial certificates in accordance with applicable requirements and controls
Review title releases and related sworn documents for accuracy, completeness, and proper execution
Research requests, collect and interpret information, and apply findings to guide next steps
Prepare and maintain transaction documentation, including incoming and outgoing mail items
Resolve mail exceptions and follow established procedures to clear issues quickly
Document account and transaction activity thoroughly and concisely throughout the process
Handle escalated issues using sound judgment to achieve the appropriate customer outcome
Place outbound calls to customers, dealers, vendors, and internal teams when needed
Prioritize work effectively to meet quality, accuracy, and productivity expectations
Support team operations and assist with additional tasks as needed to complete daily work