Transaction Support Analyst

BMO•Irving, TX

1d•Onsite

About The Position

The Transaction Support Analyst will join the Commercial Banking Operations, Transportation Finance Operations Team in Irving TX. Provides loan closing and portfolio monitoring support in a professional and timely manner. Facilitates the loan closing process, commitment management and the booking and accounting of the loan portfolio ensuring all required policies, guidelines and standards are met. Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support. Acts as a subject matter expert and first contact for escalation. Provides advice and guidance to assigned business/group on implementation of solutions. Builds effective relationships with internal/external stakeholders. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Processes more complex transactions and activities. Resolves discrepancies/ exceptions for mostly routine situations, some may require further analysis, or escalates as required. Organizes work information to ensure accuracy and completeness. Supports the development of tools and delivery of training focused on delivering business results. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Participates in deal closing events to ensure conditions and funding requirements have been met. Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders. Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified. Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests. Manages customer documentation to ensure that records are maintained in a proper manner. Investigates and addresses customer services issues according to established parameters, referring or escalating as required. Collaborates with internal and external stakeholders to deliver on business objectives. Analyzes data and information to provide insights and recommendations. Develops knowledge around a customer’s business, industry, and market in effort to better service their needs. May prepare legal documents. Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge and understanding of business unit’s key products and services, processes and controls – Good.
Knowledge of standard desktop applications and department systems and applications – Good.
Understanding of business unit’s risk and regulatory requirements – Good.
Accurate data entry skills.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Responsibilities

Provides loan closing and portfolio monitoring support.
Facilitates the loan closing process, commitment management and the booking and accounting of the loan portfolio.
Delivers exceptional customer service.
Acts as a subject matter expert and first contact for escalation.
Provides advice and guidance to assigned business/group on implementation of solutions.
Builds effective relationships with internal/external stakeholders.
Supports change management of varying scope and type.
Completes administrative activities to ensure the smooth operation of the unit.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Processes more complex transactions and activities.
Resolves discrepancies/ exceptions for mostly routine situations, some may require further analysis, or escalates as required.
Organizes work information to ensure accuracy and completeness.
Supports the development of tools and delivery of training focused on delivering business results.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Participates in deal closing events to ensure conditions and funding requirements have been met.
Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders.
Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified.
Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.
Manages customer documentation to ensure that records are maintained in a proper manner.
Investigates and addresses customer services issues according to established parameters, referring or escalating as required.
Collaborates with internal and external stakeholders to deliver on business objectives.
Analyzes data and information to provide insights and recommendations.
Develops knowledge around a customer’s business, industry, and market in effort to better service their needs.
May prepare legal documents.
Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.