Transaction Management Ops Team Lead

Bank of America•Jacksonville, FL

About The Position

The Transaction Management Ops Team Lead oversees day-to-day transaction processing operations, ensuring the team performs operational tasks accurately, on time, and with quality service. The role includes training and coaching employees, responding to employee inquiries, handling escalations and approvals, and supervising the team to ensure accurate process execution. The team is expected to maintain service quality and accuracy and escalate issues to management as needed. Within Wealth Management Operations, Securities Settlement and Custody Operations support the client experience for Wealth Management advisory partners and their clients. The Perform Securities Settlement team executes manual processes and monitors automated processes to ensure account transactions are processed and settled. This includes entering net dollar amounts of trades sent to or from fund families accurately and promptly in a high-volume environment with strict timelines. The role assesses outgoing payments for completeness, accuracy, and risk; researches and resolves numerical errors; responds to business partner inquiries; and understands end-to-end process flows, controls, risks, and upstream and downstream dependencies.

Requirements

At least 3 years of experience in securities operations, settlement, custody, banking operations, financial services, or a related operational environment.
Working knowledge of securities settlement processes, including mutual funds, alternative investments, trade settlement, liquidations, and exception management.
Experience performing account reconciliations, cash balancing, General Ledger research, and financial control activities.
Ability to analyze operational exceptions, identify root causes, and implement effective resolutions.
Strong attention to detail and ability to manage multiple priorities and meet strict deadlines in a high-volume environment.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Strong verbal and written communication skills and ability to partner effectively across Operations, Finance, Risk, Compliance, and Technology teams.
Ability to work independently while exercising sound judgment and decision-making.
Strong organizational, analytical, and problem-solving capabilities.
Demonstrated commitment to operational excellence, risk management, and regulatory compliance.

Nice To Haves

Ability to process time-sensitive transactions accurately and efficiently.
Strong risk and control mindset.
Ability to identify potential operational issues before they affect clients or create regulatory impacts.
Effective partnership and communication across multiple business units.
Commitment to high-quality results while complying with established policies and procedures.
Flexibility to adapt to changing business priorities, regulatory requirements, and operational demands.

Responsibilities

Oversee day-to-day transaction processing operations and ensure tasks are completed accurately, on time, and with quality service.
Train and coach employees, address inquiries, manage escalations and approvals, and supervise team process execution.
Perform completeness, accuracy, and risk assessments of outgoing payments according to established guidelines and procedures.
Research and resolve numerical errors reported internally or by business partners, following procedures and escalation guides and engaging support partners when needed.
Respond in writing to internal or external business partner inquiries about errors and escalate challenging issues to leadership.
Understand end-to-end process flows, including the purpose of each step, process controls, process risks, and upstream and downstream dependencies.
Maintain service quality and accuracy, escalating issues to management as needed.