Transaction Coordinator

Guild Mortgage•Butte, MT

1d•Onsite

About The Position

The Transaction Coordinator plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role may perform Lead to Contract and/or Contract to Close duties. Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Requirements

High school diploma or equivalent preferred, along with a minimum of one year total experience in Mortgage lending or related field.
Ability to manage multiple priorities; strong detail orientation and highly organized.
Works with a strong sense of urgency and responsiveness.
Passion for delivering excellence in customer service.
Demonstrated patience and professionalism when interacting with both internal and external customers.
Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
Strong verbal and written communication skills.
Basic math skills.
Ethical, with a commitment to company values.

Nice To Haves

Does not require an active MLO licensing.

Responsibilities

Assist originator in appointment setting with prospective and new applicants.
Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.).
Send new clients online pre-qualification link on behalf of originator.
Pull and prep web applications and other administrative based duties, including updating credit reports and AUS findings, for licensed teammates.
Set and confirm appointments for the originator and manage calendar.
Prepare and send thank you cards to referral sources and new clients.
Act as a point of contact for the customer and referral source, keeping them informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
Run credit on loans assigned to an originator.
Request status updates from pre-approved clients and referral sources (weekly TBD calls).
Contact expired, pre-approved clients to gather necessary documentation for licensed teammates to update pre-approval documentation and/or letters.
Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
Manage monthly compliance-approved email marketing to realtors.
Monitor key dates related to loan transactions and respond accordingly.
Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
Manage assigned originator's database; tracking active loan(s) and entering data as needed.
Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries, providing quality customer service, subject to Guild’s SAFE Act policy.
Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.
Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).
Provide any necessary administrative assistance through production and underwriting process.
Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information.
Collect supporting documentation from customer, gathering necessary documentation for pre-approval.
Maintain referral source relationships through quick response time and excellent custom service.
Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
Answer customer inquiries related to active loan, and/or loan application status.
May provide clerical and administrative support on an as needed basis.