Transaction Coordinator and Implementation Specialist

Hagadone Media Group • Coeur d'Alene, ID

8d • $24 - $28 • Onsite

About The Position

Turn new customers into successful customers. Own the journey from contract to go-live. At Hagadone Technologies (HTech), we're building future-ready software solutions for hospitality, events, and experiences. From modern ticketing platforms and AI-powered web services to golf course and resort management software, our products help businesses operate more efficiently while delivering exceptional customer experiences. Backed by a legacy hospitality organization, we combine innovative technology with people-first values. As we continue to grow, we're looking for a highly organized, customer-focused professional to join our team as a Transaction Coordinator & Implementation Specialist. This is a unique opportunity to play a pivotal role in the customer journey—guiding clients from signed agreement through onboarding, implementation, training, and successful launch.

About the Role
The Transaction Coordinator & Implementation Specialist serves as the bridge between Sales, Development, Support, and our customers. You'll step in once a project is approved or a deal is verbally committed and take ownership of everything needed to ensure a seamless transition from "yes" to "go live." From contract coordination and project tracking to customer onboarding and implementation management, you'll be responsible for creating a smooth, professional, and confidence-building experience for every client. This role supports:
Deals closed by our Sales team
Projects initiated directly by our Development team
New customer onboarding and implementation efforts
Cross-functional coordination across multiple departments
If you're highly organized, proactive, detail-oriented, and enjoy working directly with customers while managing moving pieces behind the scenes, this role offers significant opportunities for growth and impact.

Requirements

• Exceptional organizational and project coordination skills.
• Strong communication and interpersonal abilities.
• Ability to manage multiple projects and priorities simultaneously.
• High attention to detail and commitment to accuracy.
• Strong problem-solving and critical-thinking skills.
• Professional, customer-focused approach.
• Ability to work effectively with both technical and non-technical stakeholders.
• Self-motivated and comfortable working in a fast-paced environment.

Nice To Haves

• Experience in project coordination, implementation, onboarding, account management, or customer success.
• Previous SaaS, software, technology, hospitality, or ticketing industry experience.
• Experience working with CRM and project management platforms.
• Familiarity with contracts, Statements of Work (SOWs), and customer onboarding processes.
• Experience facilitating customer training sessions.
• Understanding of software implementation or technology deployment projects.

Responsibilities

• Partner with Account Executives during the final stages of the sales cycle to move opportunities from verbal agreement to fully executed contracts.
• Review contracts, order forms, and supporting documentation to ensure accuracy and completeness, including pricing, terms, add-ons, dates, and signatures.
• Track contract status and proactively follow up with stakeholders to keep projects moving forward.
• Maintain organized records of agreements, project documentation, and customer information within CRM and project management systems.
• Support development-initiated projects by coordinating Statements of Work (SOWs), approvals, and documentation when engagements originate outside the sales process.
• Serve as the primary point of contact for new clients from contract execution through go-live.
• Coordinate internal handoffs from Sales or Development to Implementation, ensuring expectations, requirements, and project details are clearly documented.
• Build and manage onboarding timelines, implementation plans, and milestone checklists.
• Coordinate closely with Engineering and Technical Support teams to ensure hardware requirements are identified and fulfilled when applicable, software environments are properly configured, and integrations, imports, and platform settings align with customer needs.
• Schedule and facilitate onboarding and training sessions for client administrators, managers, and operational teams.
• Ensure customers feel confident and prepared to successfully use HTech products and services.
• Provide proactive communication regarding project progress, upcoming milestones, risks, and next steps.
• Ensure a smooth transition from implementation into ongoing Customer Success support.
• Document key decisions, customer preferences, project details, and unique requirements.
• Act as a central liaison between Sales, Development, Technical Support, Customer Success, and Leadership teams.
• Keep internal stakeholders aligned on customer status, project timelines, and expectations.
• Build strong client relationships and help ensure a positive onboarding experience that drives long-term customer satisfaction.
• Help develop and standardize onboarding playbooks, implementation processes, templates, and checklists.
• Identify opportunities to improve workflows, reduce friction, and shorten time-to-launch.
• Support the creation of a consistent, high-touch "white glove" customer experience.
• Track and report key implementation metrics, including time to go-live, onboarding completion rates, project milestones, and common implementation challenges and blockers.
• Share insights and recommendations with leadership to continuously improve customer experiences and operational efficiency.

Benefits

• Medical, dental, vision, and life insurance coverage (available after 60 days of employment)
• Access to an on-site employee health clinic
• Flexible reimbursement plan
• 401(k) retirement plan with a 50% company match on employee contributions up to 4% (eligibility begins at age 21 after 60 days of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed