Transaction Analyst Senior_SCFT1I

Engie • Houston, TX

10d • Hybrid

About The Position

As our Senior Transaction Analyst, you will perform in a high-paced, open environment where meeting tight deadlines is critical and directly impacts the organization’s profit and loss. This team plays a key role in supporting our corporate enrollment guarantee, which protects risk-averse customers during their transition to and from other suppliers. Your contributions will help shape the customer experience and can influence future business opportunities. This position is based in Houston, TX, and reports to the Director of Transaction Management.

Requirements

• A Bachelor’s degree in Business Administration, Finance, Data Analytics, or Economics. In lieu of a degree, seven (7) years of hands-on experience processing utility transactions within ERCOT, PJM, NYISO, or MISO
• A minimum of five (5) years of energy related experience in processing utility transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE
• Demonstrated ability to take initiative and work independently with minimal supervision when needed
• Self-motivated, with a strong sense of accountability and a drive to deliver high-quality results

Nice To Haves

• Knowledgeable in SQL and/or Power BI reporting

Responsibilities

• Participate in capital and operational project testing, including creating UAT scripts and testing
• Facilitate discussions, presenting insights, and serving as a key liaison in internal and external meetings
• Lead training initiatives for both direct team members and cross-functional partners, ensuring clarity and alignment on operational workflows
• Provide expert-level support and oversight for EDI transaction replays, ensuring accurate processing of enrollments, drops, and changes
• Maintain Service Level Agreements (SLAs) for all Transaction Management tasks and usage issues to support sales, revenue, billing, settlements and forecast
• Investigate and resolve transaction failures and exception-related data by documenting, gathering, organizing, and analyzing information using tools such as CRM systems, Excel, Access, SQL, MarkeTrak, and SharePoint. Effectively communicate findings and deliver actionable recommendations
• Comply with all ENGIE policies and procedures
• Gather/Organize/Analyze transaction related data using customer relationship management (CRM) system and various reporting systems
• Manage registration of customer accounts through EDI enrollment transactions
• Manage end of term requirements for customer accounts through EDI drop transactions
• Resolve all transaction issues using all available tools such as Share Point, Oracle, Excel, Access, PowerBI, Teams, etc. and work with others to push these issues to closure
• Track issues using CRM (customer relationship management) system and external systems outsourced by vendors and utilities per market requirements. MarkeTrak, Adminitrak, Right Now, etc.
• Work as liaison with internal groups to resolve daily, weekly, monthly quarterly transaction issue reports and workflows
• Maintain Service Level Agreements (SLAs) for inboxes, critical outage and usage issues to support sales, revenue, billing, settlements and forecast
• Set appropriate expectations to stakeholders

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employer-paid short-term and long-term disability insurance
• ESPP
• Generous paid time off including wellness days, holidays and leave programs
• 401(k) Retirement Savings Plan with a company match
• Supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior