Tram Operations Manager

Goldbelt, Inc.•Milwaukee, WI

3d•Onsite

About The Position

As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture. The Tram Operations Manager will oversee the daily operations of the tram system, ensuring safety, efficiency, and a superior customer experience. This position will be responsible for managing staff, maintaining equipment, and developing operational strategies to optimize tram performance. This position is ideal for a results-oriented professional with leadership skills and a passion for transportation and customer service.

Requirements

Familiarity with transportation regulations and safety protocols
Keep a highly visible profile with a “can do” leadership style to achieve exceptional results
Ability to work with heights
Ability to meet attendance requirements
Ability to work different shifts
Must have good interpersonal skills
Ability to effectively handle stress under pressure
Ability to provide the highest level of customer service
Strong leadership and problem-solving skills
Excellent attention to detail
Ability to complete all departmental safety training
Ability to complete all training checklists
High school diploma or GED equivalent
Minimum 5 years of experience in transportation or operations management, preferably in tram or similar transportation systems
Proven experience in team management, safety compliance, and operational efficiency
Valid driver’s license and clean driving record
Ability to work flexible hours, including weekends and holidays, as needed
Ability to successfully pass background check

Nice To Haves

At least four (4) years of previous management experience
Previous experience in tram, cable car, or aerial lift operations
Certification in safety or transportation management
Experience with budget management and forecasting

Responsibilities

Oversee day-to-day tram operations, ensuring all safety standards and procedures are followed
Coordinate with maintenance teams to ensure trams are properly serviced, maintained, and meet operational standards
Plan, coordinate, and manage the overall operations of the Tram Operations staff; communicate progress with the Director of Ops & Facilities
Perform all administrative functions for the Tram Operations department including onboarding, performance concerns, scheduling, payroll, hiring, training, and other related administrative functions
Direct and ensure areas are set up to company and tramway standards
Communicate the openings and closures of the tram
Lead emergency preparedness planning and respond to incidents or operational disruptions as necessary
Work with guests to ensure the best experience while visiting the Goldbelt Tram
Understand and adhere to company policies; ensure all Tram Operations staff are trained to these guidelines
Help resolve guest issues and conflicts; promote excellent customer service to all guests
Perform other duties as assigned