Tram Driver

Hornblower • San Francisco, CA

1d

About The Position

The Tram Driver is responsible for operating the tram (SEAT) safely and efficiently on Alcatraz Island. The role includes providing friendly, professional service to visitors, maintaining the tram, driving comfortably while minimizing hazards, and managing boarding lines and crowd control at the Alcatraz dock. This position operates in a union environment with bid schedules.

The driver prepares the SEAT for daily operations, completes and logs required maintenance and safety checks, and reports maintenance needs to a supervisor within the specified timeframe. The role also involves keeping to arrival and departure schedules, advising visitors about safety, managing boarding and offloading, and responding to emergencies in accordance with National Park Service procedures.

Requirements

• Valid state-issued driver’s license.
• Clean driving record.
• Clearance through a pre-employment background check.
• Two years of customer service experience.
• TWIC required.
• Demonstrated good driving skills.
• Excellent verbal and written communication skills, including conflict resolution skills.
• Open schedule and ability to work any assigned schedule, including weekends and holidays.
• Ability to work an eight-hour shift that may start as early as 8:20 a.m. or end as late as 10:00 p.m.

Nice To Haves

• Knowledge of a language in addition to English.

Responsibilities

• Drive the tram safely according to National Park Service Standard Operating Procedures and driving guidelines.
• Prepare the SEAT for daily operations before the shift begins.
• Perform and log daily maintenance and safety checks, and report maintenance requirements to a supervisor within the specified timeframe.
• Monitor and maintain a safe environment for tram riders, people boarding or disembarking, and visitors walking on roadways.
• Maintain SEAT arrival and departure schedules within safety guidelines.
• Advise visitors about site safety as necessary.
• Manage boarding and offloading for departures and arrivals and help ensure boats depart on time.
• Complete training courses considered appropriate for the SEAT Driver role.
• Know and follow National Park Service emergency procedures, responding when an emergency arises.
• Manage boarding lines and crowd control at the Alcatraz dock.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed