Hanauma Bay Tram Driver

Oahu•Honolulu, HI

1d•Onsite

About The Position

This position is responsible for providing safe, prompt and efficient transportation to passengers at the Hanauma Bay Tram. The Tram Driver operates the vehicle in accordance with traffic regulations and observes traffic lights, other vehicles, and pedestrians to avoid accidents. This individual will represent the company in a professional manner infusing the Spirit of Aloha in their interactions by applying the Standard of Service at all times.

Requirements

High School diploma or equivalent
Must be at least 21 years of age
Able to work flexible shifts including weekends, evenings, and holidays
Able to adjust to changing schedules
Interact professionally with all individuals such as passengers, vendors, agents, clients, etc.
Able to write basic reports
Must be able to calculate simple math functions including addition, subtraction, and multiplication
Basic computer skills desired
Entail compliance with Company Substance Abuse Policy and Department of Transportation Controlled Substances and Alcohol Use and Testing regulations
Enjoy interacting with individuals on a regular basis
Build customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assume responsibility for solving customer problems, ensure commitments to customers are met, solicit opinions and ideas from customers, respond to internal customers
Meet commitments, work independently, accept accountability, handle change, set personal standards, stay focused under pressure, meet attendance/punctuality requirements
Has a global view and is comfortable and effective working with global partners, understand global markets and international considerations
Understand duties and responsibilities, has necessary job knowledge, has necessary technical skills, understand company mission/values, keep job knowledge current, is in command of critical issues
Prioritize well, show energy, react to opportunities, instill urgency in others, meet deadlines
Meet all team deadlines and responsibilities, listen to others and value opinions, help team leader to meet goals, welcome newcomers and promote team atmosphere
Promote mutual respect, keep workplace clean and safe, support safety programs

Nice To Haves

Basic computer skills desired

Responsibilities

Perform pre-trip and post-trip inspections, general maintenance and cleaning of vehicles
Complete Driver’s Inspection Report checklist and report any problems to maintenance immediately
Responsible for fueling (and recording fuel usage) and washing of company equipment when necessary
Pick up and drop off passengers in an orderly and efficient manner; perform transportation to and from assigned destinations
Keep accurate passenger counts and report changes to shift supervisor
Perform duties of a driver with professionalism and in a courteous manner; greeting customers with “Aloha” and providing exceptional customer service
Provide and practice customer service as learned in company training
Provide announcements in a clear and friendly manner as instructed
Deal with people in a non-discriminatory way, and maintain control of self and passengers in all situations, including emergencies
Assist passengers in need of special assistance and secure wheelchairs
Obtain and maintain appropriate documents to meet DOT regulations and ensure documents remain current to maintain driver’s eligibility
Complete Vehicle Accident Report and follow company policies in event of an accident
Responsible for attending all training and/or staff meetings
Present a neat clean appearance
Must know and be on time for daily schedule; schedule must be checked daily
Must be in proper uniform for shift; clean and properly maintain uniform; required IDs are to be worn at all times during shift
At beginning of shift, pick up daily assignments/manifests, tablet, radio and signage, and be at assigned station to greet passengers
Perform other related duties as assigned or requested