Tram Driver

Frederik Meijer Gardens & Sculpture Park • Grand Rapids, MI

20h • Onsite

About The Position

Tram Operator Department: Safety & Security Location: Grand Rapids, MI Schedule: Part-Time, Hourly, Non-Exempt, Less than 25 hours per week | Evenings, late nights, and weekends required (concert-driven schedule) Openings: 3 Be Part of a World-Class Guest Experience At Frederik Meijer Gardens & Sculpture Park, every guest interaction matters. Our Tram Operators play a key role in creating safe, welcoming, and memorable experiences as guests explore one of the nation's premier cultural and botanical destinations. We are seeking a Tram Operator who enjoys engaging with people, working outdoors, and delivering exceptional guest service while maintaining a strong focus on safety. Why This Role Matters This role ensures guests can comfortably and safely navigate across Meijer Gardens while enhancing their experience through informative, engaging interactions. As both a driver and ambassador, you help bring Meijer Gardens to life for every passenger.

Requirements

• Strong customer service and communication skills
• Ability to remain attentive and safety-focused in public environments
• Comfort working outdoors in varying weather conditions
• Ability to engage and communicate with diverse audiences
• Must be at least 18 years of age and possess a valid Michigan Driver's License (no restrictions).
• Ability to obtain required passenger endorsement and training.
• As part of our onboarding process, all new hires are required to complete our background check.

Nice To Haves

• Experience in customer service, hospitality, or tourism.
• Experience operating vehicles, carts, or similar equipment.
• Bilingual (Spanish/English) skills

Responsibilities

• Safely Transport Guests: Operate the tram safely along designated routes. Assist quests with boarding and exiting, including those with mobility needs. Perform daily inspections and report any safety or mechanical concerns.
• Deliver Exceptional Guest Experience: Provide friendly, professional, and inclusive service to all guests. Share information about gardens, sculptures, and seasonal highlights. Adapt communication style to meet diverse guest needs.
• Support Guest Engagement & Operations: Operate or support narration during tram tours. Assist with scooter rental or ticketing operations as needed. Use technology tools to support guest flow and service.
• Serve as a Cultural Ambassador: Help guests connect with Meijer Gardens' mission, exhibits, and features. Highlight key landmarks, programs, and experiences along the route. Encourage exploration and engagement throughout the visit.
• Collaborate Across Teams: Work closely with narrators, volunteers, and guest services staff. Communicate guest needs and operational updates. Support a consistent and positive visitor experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed