Training Team Leader 1

Unissant • Washington, DC

8d • Hybrid

About The Position

Unissant, Inc. is seeking a Training Team Leader to join their team and support their client. The ideal candidate is an engaging and organized training leader with a passion for helping users and support teams build confidence with technology. This individual brings strong instructional design experience, excellent communication skills, and the ability to deliver impactful training across a wide range of technical topics and learner needs.

Requirements

• More than 5 years of relevant training or teaching experience.
• Demonstrated experience planning and designing training courses covering broad and highly complex subject matter.
• In-depth understanding of multiple training modalities, including virtual, in-person, lecture, one-on-one, and hands-on instruction.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to perform independently and under time constraints while managing multiple projects simultaneously.
• Strong ability to work effectively with all levels within the organization.
• Ability to obtain and maintain a Public Trust clearance.

Nice To Haves

• MBA/Master's Degree in a relevant field of study preferred.
• Desired certifications may include training, instructional design, service management, or technical education credentials relevant to enterprise IT environments.

Responsibilities

• Lead planning, development, and coordination of training activities in support of Service Desk operations and customer enablement.
• Design and deliver training content across virtual, in-person, lecture-based, one-on-one, and hands-on learning environments.
• Support knowledge transfer efforts that improve customer competency and reduce avoidable support demand.
• Collaborate with stakeholders to identify training needs and align course offerings to evolving technologies and business priorities.
• Develop training materials, learning plans, and supporting documentation for broad and complex subject matter areas.
• Manage multiple training initiatives while maintaining quality, responsiveness, and strong learner engagement.

Benefits

• Local travel within a 50-mile radius of NIH Bethesda, Maryland is not reimbursable.
• On occasion, travel may be required of Contractor personnel and, if approved in advance by the Contracting Officer, may be reimbursed in accordance with Federal Travel Regulations.
• Work may be performed at Government facilities, remote locations, or approved employee work locations in support of Government operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior