Training Systems Analyst

TC Energy•Calgary, AB

6d•Hybrid

About The Position

The Training Services and Systems team is seeking a talented Training Systems (Learning) Analyst in Calgary, AB who has knowledge and experience in Learning Management Systems (LMS). This individual has the proven ability to learn new technology, solve problems effectively and work collaboratively on a team. Reporting to the Team Lead, Training Services & Systems– this role will be part of a team of technical administrators supporting our Learning Management Systems. The ideal candidate has demonstrated ability to quickly learn and apply technical system knowledge, work collaboratively with team members and stakeholders, solve problems effectively, and provide clear guidance to support learning operations.

Requirements

Post-secondary education in business, information systems, human resources, or a related field
4+ years of progressive experience in HR or related disciplines
A combination of education and relevant practical experience may be considered

Nice To Haves

Hands-on experience administering learning management systems, preferably Workday Learning and/or SuccessFactors
Demonstrated ability to configure and maintain learning objects and related setup, including courses, programs, audiences, campaigns, roles, and instructor records
Strong troubleshooting and problem-solving skills, with the ability to investigate issues, assess impacts, and implement accurate solutions
High attention to detail and strong data stewardship when maintaining learning records, security access, and user information
Ability to learn interconnected systems and processes quickly
Strong organizational skills and the ability to manage multiple requests and priorities in a service-oriented environment
Effective written and verbal communication skills, with the ability to work collaboratively across teams and explain system processes clearly
Experience supporting both Workday Learning and SuccessFactors in a complex enterprise environment
Knowledge of learning access, security administration, identity or provisioning processes, and related compliance considerations
Experience with learning history corrections, data cleanup, audits, and record reconciliation
Familiarity with reporting and process improvement tools such as Excel, Power BI, Power Query, or Power Automate
Demonstrated ability to document procedures, support governance practices, and contribute to continuous improvement initiatives
A collaborative, customer-focused approach with the ability to build strong working relationships across functional teams

Responsibilities

Evaluate learning administration requests and determine the most effective approach for deploying and maintaining content, curricula, audiences, and campaigns across learning management systems, applying system expertise, governance standards, and best practices
Coordinate the testing and deployment of digital learning content across multiple learning management systems, applying governance standards and system knowledge to ensure compatibility, content integrity, and timely delivery
Provision instructor, evaluator, and functional role access, including setup, updates, inactivation, and audit activities, while ensuring alignment with governance standards and data integrity requirements
Investigate and resolve learning system issues and service requests, applying sound judgment to assess impacts, identify root causes, and determine appropriate resolution or escalation
Investigate and support learning system releases by assessing impacts, applying established processes, and coordinating resolution or escalation of complex issues as needed
Maintain the reliability of learning management systems and the accuracy of learning records through system maintenance, history corrections, transfers, and data updates
Act as a steward of learning data and a subject matter expert in learning systems administration by providing guidance on learning records, system requirements and data integrity to support data accuracy, issue resolution, compliance, and continuous improvement
Contribute to system governance and continuous improvement by maintaining procedures, identifying process improvement opportunities, and applying working knowledge of related learning tools and platforms
Partner with internal stakeholders to understand operational requirements, provide informed recommendations, and deliver reliable learning administration that supports business needs