Systems Analyst

Delta Dental of Washington•Spokane, WA

4h•$67,200 - $118,200•Hybrid

About The Position

The Systems Analyst will use strong analytical and critical thinking skills to optimize our claims processing platform. This will include working predominately with our claims and benefits management system. You will operate in cross-functional teams to understand business processes, goals, problems and/or opportunities that may be addressed through the use of technology. At TriForza, we use technology to drive digital transformation and advance customer experiences across the oral health industry to promote access to affordable and quality care for everyone – with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

Requirements

Strong critical thinking, analysis, and problem solving skills
Solid grasp of SQL to query and manipulate structured data
Experience using project management systems
Experience working with complex projects end to end from concept to delivery
Ability to work in a multifaceted environment with competing priorities.
Experience working in Agile/Scrum environment
Strong verbal and written communication skills with an ability to communicate complex concepts to customers
Experience with website, database and software as a service (SaaS) applications
Bachelor’s degree and 4+ years’ relevant work experience performing business analysis related tasks, or equivalent experience in technical or business environment.

Responsibilities

Define problems, collect and analyze data, establish facts, and draw conclusions
Find opportunities for improvement in business technology systems
Define automated system requirements by analyzing business structure, policies and operations
Analyze business requirements to define technical system specifications
Research and recommend systems solutions that achieve business objectives and address future customer needs
Conduct business needs assessments and cost/benefit analyses to assist in aligning investments with automated system solutions
Contribute to test case development, testing strategy, and analyze test results as needed
Responsible for quality control and quality assurance adherence of system functionality
Create end-user documentation and deliver training as needed
Analyze system operating logs and error messages for problem identification
Create and maintain system documentation such as system processes, process schedules, data flows, and design documentation