US_Training System Specialist Admin II_CO

TalentBurst•Indianapolis, IN

3d•Hybrid

About The Position

The Training System Specialist serves as a point of contact for Training & Enablement system administrative needs and requests. Collaborates effectively with RDC Training & Development Stakeholders such as Managers, Trainers, field personnel, customers and others as needed. Consults on all topics associated with processes, operations, and execution of training requests. Partners with colleagues/stakeholders as needed for additional guidance on operational support, standards, issue resolution and escalation, when required. Follows and promotes best practice approaches that drive compliance and role requirements. Effectively communicates any process improvement opportunities aligned to the Training & Development strategy. A skilled professional with wide-ranging experience. Deals with diverse and sometimes complex issues, where analysis may require in-depth evaluation of many factors. Exercises judgment in evaluating methods and may determine criteria for obtaining solutions. Responsible for maintaining and continuously improving the processes and systems required within the role. Participates in special projects as requested. Highly skilled in technology/systems required of the position i.e. ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platform, Google Suite, etc.

Requirements

Bachelor degree or Associates degree with 3 years of related work experience or equivalent total work experience
Thorough business process understanding of training and learning processes
Excellent communication and stakeholder management
Strong consulting skills, including outstanding customer service and interpersonal skills.
Excellent problem solving and analytical skills to independently resolve a variety of routine and complex issues
Ability to identify, drive, and/or participate in implementing process improvement activities
Ability to work in a fast-paced and changing environment and effectively manage multiple priorities, while maintaining composure and flexibility

Nice To Haves

Bachelor degree or equivalent experience preferred
Proficient in SuccessFactors, Cornerstone or other Learning Management System
Proficient in Microsoft tools and/or Google Suite
Experience with LMS platforms preferred

Responsibilities

Enables Training & Development overall success by processing requests for Enablement & Technology Administration with a focus on systems
Process requests for users/customers
Sends personalized messages, manages CRM, LMS and LXP source system data to ensure accuracy.
Processes enrollment requests in LMS/LXP as requested
Process training assignments in LMS/LXP as requested
Processes requests for learner support
Provides on-going learner support, including troubleshooting, follow-up communications, progress monitoring (reporting), and visibility to Roche teams of learner progress
Serves as a point of contact for learning programs and engages with trainers, developers, managers and field personnel as needed
Provides information, data and/or analysis as requested ensuring a high level of customer service to learners and stakeholders.
Promotes best practice approaches aligned to RDC Training & Development goals and priorities.
Understands the business goals for RDC Training & Development as well as for the assigned area of business
Responsible for maintaining and continuously improving the quality systems and processes as well as achieving quality objectives through daily actions.