Training Support Specialist

Pinnacle Home Care • Oldsmar, FL

6h

About The Position

Pinnacle Home Care is seeking a Training Support Specialist to support its training and mentorship programs. The role builds constructive relationships with trainees, develops and updates training materials in collaboration with subject matter experts, and creates engaging learning experiences that promote practical application of job-specific skills. It monitors trainee progress, evaluates training effectiveness, identifies additional support needs, and communicates program updates to leadership. The specialist also stays current with industry developments and regulatory changes to keep training relevant. Travel is required as needed to support business operations.

Requirements

• Must be a current Clinical Manager at Pinnacle Home Care.
• Demonstrated experience in training, mentoring, or coaching roles.
• Strong understanding of home healthcare operations, industry regulations, and patient care standards.
• Excellent written and verbal communication skills and the ability to build and maintain strong interpersonal relationships.
• Proficiency with training platforms and tools, Microsoft Office Suite, and electronic medical record (EMR) systems.
• Skill in delivering engaging and effective presentations.
• Experience developing and implementing standard operating procedures (SOPs).
• Ability to travel as needed to support business operations.

Responsibilities

• Build supportive and constructive connections with individuals participating in mentorship or training.
• Collaborate with subject matter experts and the training team to design, develop, and update training materials aligned with industry standards, best practices, and organizational goals.
• Develop and implement mentorship programs that provide ongoing guidance and support for team members’ professional and personal growth.
• Work with leadership to create engaging, interactive training modules that promote active learning, critical thinking, and practical application of job-specific skills and tasks.
• Use real-world examples, case studies, and simulation exercises to improve participants’ understanding and retention.
• Monitor mentee and trainee progress through regular assessments and evaluations, and provide additional education as needed.
• Analyze training effectiveness and identify areas requiring additional support or training to enhance individual and team performance.
• Work with other trainers and leadership to foster collaboration, share best practices, and promote knowledge exchange.
• Communicate progress, challenges, and successes of training and mentoring programs to leadership and management.
• Stay current with industry trends, advancements, and regulatory changes to keep training materials relevant and up to date.

Benefits

• Free continuing education units (CEUs) to support licensure and career advancement.
• Employee referral program with rewards.
• Flexible scheduling.
• Supportive and collaborative team culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed