Training Officer 3

Arizona Department of Administration•Phoenix, AZ

11d•$62,816•Hybrid

About The Position

The Department of Economic Security (DES), Division of Business Services (DBS), Office of Professional Development (OPD), in support of the Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Training Supervisor. DDD empowers individuals with developmental disabilities to lead self-directed, healthy and meaningful lives. This position focuses on supporting individuals with developmental disabilities to lead healthy, self-determined, and meaningful lives integrated within their communities by leading a team of instructional designers who plan, design, develop, and maintain training courses in a variety of media formats for all DDD employees. Under general direction, the Training Supervisor is responsible for the design and direction of a comprehensive employee development program and for the design and direction of the training program for DDD employees; and performs related work as required. This position manages all aspects of developing division training and other employee development activities including supervising unit employees, developing and managing training projects, coordinating with business partners and customers, both internal and external, to meet organizational training needs, while implementing instructional design and delivery. The successful candidate will also be responsible for auditing and evaluating training to ensure standards are adhered to and outcomes are achieved, coaching other training staff as well as program management staff on training design and delivery, producing reports including training compliance reports, managing training-related technology such as computer-based training (CBTs) tools, while serving on or leading committees and teams with impact to all parts of the division and the department. This position will work in a hybrid arrangement with between one and three days of in-office attendance required at the address listed above, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely, either fully or in a hybrid arrangement, in their homes, in offices, and in hoteling spaces. All work, including remote work, must be performed within the State of Arizona unless an exception is properly authorized in advance.

Requirements

Knowledge of adult learning theory and instructional design methodologies
Knowledge of curriculum development and evaluation techniques
Knowledge of learning needs assessment and performance consulting
Knowledge of leadership and employee development practices
Knowledge of learning management systems (LMS) and learning technologies; eLearning authoring tools and multimedia development
Knowledge of assessment development and evaluation methodologies
Knowledge of change management principles
Knowledge of State policies, procedures, and compliance requirements
Knowledge of continuous improvement and quality assurance practices
Skilled in supervising, coaching, mentoring, and developing employees
Skilled in strategic planning and prioritization
Skilled in managing multiple projects with competing deadlines
Skilled in building collaborative relationships
Skilled in conducting needs assessments and translating business needs into learning solutions
Skilled in instructional writing and curriculum design
Skilled in facilitating meetings and presentations
Skilled in analyzing data and reporting learning outcomes
Skilled in problem-solving and critical thinking
Skilled in communicating effectively both verbally and in writing
Skilled in negotiating priorities and resolving conflicts
Skilled in using instructional technologies, LMS platforms, and project management software
Skilled in leading organizational change and innovation
Ability to lead and inspire a high-performing instructional design team
Ability to manage complex training initiatives from concept through implementation
Ability to make sound decisions using data and organizational priorities
Ability to establish and monitor project timelines and deliverables
Ability to evaluate training effectiveness and implement continuous improvements
Ability to build partnerships with executive leadership, subject matter experts, and cross-functional teams
Ability to adapt to changing priorities and organizational needs
Ability to ensure instructional materials meet accessibility and compliance requirements
Ability to develop strategic learning plans aligned with agency goals
Ability to foster a culture of collaboration, innovation, accountability, and continuous learning
Ability to balance operational demands while maintaining a focus on long-term organizational development
Ability to communicate complex information clearly to diverse audiences
Bachelor's degree or higher in an applicable subject area such as Instructional Design, eLearning, Human Resources Development, Adult Education, Psychology, English or similar field
Three years’ experience as an instructional designer
Possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
Successfully pass background and reference checks
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

Leads a team of instructional designers who plan, design, develop, and maintain training courses in a variety of media formats for all DDD employees.
Coaches/mentors staff to develop approved instructional-system design models to ensure effective training and uses training technology to develop and deliver learning products.
Conduct Performance evaluations and provide ongoing feedback.
Establish team priorities, workloads, and project assignments.
Collaborate with training design and delivery teams, as well as subject matter experts and training sponsors to ensure the development and delivery of quality training at the right place at the right time.
Ensure course materials are complete for launch, meet OPD quality & standards, stated agency objectives, communicate with stakeholders to implement and maintain the training.
Ensure adoption of agency initiatives that impact employee management, including the AZ360 System, OPD training design procedures and practices, and the strategic vision and plans.
At the request of OPD Leadership, provide input to OPD standard work, procedures, practices, and strategic vision and plans.
Perform routine administrative tasks on behalf of the department, including, monthly reports, project plans, memos/letters, and supervisory documents to internal and customers at all levels.
Lead meetings, committees, and teams; serve on agency committees and teams.
Other duties as assigned.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid annual and sick leave
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities