Training Supervisor (Operator Instruction) - BRTA

Keolis CanadaPittsfield, MA
$23 - $29Hybrid

About The Position

The Training Supervisor (Operator Instruction) is responsible for supervising and coordinating training programs for new and existing coach operators. This role involves developing, implementing, and improving training curriculum, materials, and instructional methods to ensure compliance with regulations and safety standards. The supervisor will evaluate trainee performance, manage a team of trainers, and collaborate with other departments to address training needs and performance gaps. Additionally, the role requires maintaining training records, investigating incidents, and staying updated on industry trends and best practices to support workforce development.

Requirements

  • Must be over 21 years of age.
  • High School Diploma or equivalent.
  • Ability to work without direct supervision.
  • Ability to read, write and speak English.
  • Ability to work flexible schedules that may include nights, weekends, and holidays.
  • Computer literate.
  • 2 years’ experience coach operator training or similar.
  • Must have a valid CDL B with Passenger and Airbrake endorsements.
  • Possess a working knowledge of adult education principles and practices
  • Possess the skills necessary to write and express oneself orally in a logical, comprehensive and intelligent manner, as well as good organizational skills
  • Possess the temperament necessary for maintaining amiable relations with various levels of company personnel
  • Possess a working knowledge of Microsoft Access, Excel, and Word
  • Ability to interpret and explain regulations to others
  • Must have excellent communication skills (written and oral).
  • Excellent time management skills with ability to prioritize.
  • Must be able to work flexible hours and/or days depending on the training need.
  • Must be a USDOT TSI Certified Instructor or obtain within six months of employment.
  • Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

  • Prior union environment experience desired.

Responsibilities

  • Supervise and coordinate training programs for new and existing coach operators
  • Develop, implement, and continuously improve training curriculum, materials, and instructional methods
  • Ensure compliance with federal, state, and local transportation regulations, as well as internal policies and safety standards
  • Evaluate trainee performance through testing, observation, and ride-alongs; provide coaching and corrective feedback as needed
  • Manage and mentor a team of trainers and instructors, including scheduling, performance management, and professional development
  • Collaborate with operations, safety, and HR departments to identify training needs and address performance gaps
  • Maintain accurate training records and ensure completion of required certifications and recertifications
  • Investigate incidents and recommend targeted retraining or corrective actions
  • Monitor industry trends, regulatory updates, and best practices to keep training programs current and effective
  • Support onboarding processes and contribute to workforce development initiatives

Benefits

  • Competitive compensation and benefits
  • Opportunities for development and growth
  • Rewarding career
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