Training Specialist (Healthcare)

General Dynamics Information Technology•Albany, NY

1d•$55,806 - $74,750•Hybrid

About The Position

The Training Specialist supports the New York State Department of Health Medicaid Management Information System program and the eMedNY Call Center training needs at Corporate Woods in Albany, New York. The role leads training on the Provider Services Portal and Medicaid enrollment processes and serves as the primary expert and escalation point for training-related guidance. The specialist helps representatives meet performance expectations and develops and delivers training initiatives that strengthen operational effectiveness and support organizational goals. Training is delivered to customer service representatives and internal stakeholders through in-person, virtual, group, and one-on-one sessions. The specialist partners with call center and provider services teams to communicate and support system, process, and program changes, monitors learner progress and knowledge retention, and develops and maintains training materials, job aids, and learning content. The position is hybrid, with 40 scheduled weekly hours and 10–25% travel required.

Requirements

A BA/BS degree plus 2 or more years of experience, or 5 or more years of experience, or equivalent.
Working knowledge of Microsoft Office applications, including PowerPoint.
Comfort learning and navigating multiple software applications and systems.
Experience delivering training in classroom and virtual environments using adult learning principles.
Ability to develop, maintain, and enhance training curriculum, instructional materials, and learning resources.
Strong presentation, communication, and facilitation skills, including the ability to explain complex concepts clearly and engage diverse audiences.
Ability to assess learner comprehension, adapt training methods, and support knowledge retention.
Strong organization, time management, material preparation, and attention-to-detail skills.
Adaptability, a strong work ethic, and ability to learn new systems, processes, and subject matter quickly.
Ability to work independently and collaboratively in a team environment.

Nice To Haves

Training-related certifications, continuing education, or professional development in learning and development, instructional design, or adult education.
Experience using learning management systems, virtual training platforms such as Zoom or Microsoft Teams, and presentation development tools.
Knowledge of adult learning methodologies, training effectiveness measurement, and learning assessment techniques.
Experience delivering training within a contact center environment.

Responsibilities

Deliver technical and functional training on the NY Medicaid Provider Services Portal to customer service representatives and internal stakeholders through in-person, virtual, group, and one-on-one sessions.
Serve as a subject matter expert on Provider Services Portal functionality, provider enrollment processes, and related business practices, providing guidance and support to call center representatives.
Coach trainees on locating information, using available resources, and developing independent problem-solving skills.
Partner with call center and provider services teams to communicate and support system, process, and program changes.
Monitor trainee progress and knowledge retention through assessments and provide leadership with feedback on performance, training outcomes, and emerging trends.
Develop, maintain, and update training materials, job aids, and learning content.
Perform other duties as assigned.

Benefits

Comprehensive benefits and wellness packages
401(k) with company match
Competitive pay
Paid time off
Full-flex work weeks where possible
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Paid parental, military, bereavement, and jury duty leave
Short- and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance