Training Specialist

T12 Technologies•Washington, DC

13h

About The Position

T12 Technologies is seeking a skilled and experienced Training Specialist / Instructor to support the Maryland Workers’ Compensation Commission (MWCC) CompHub implementation. In this role, you will develop and deliver comprehensive training programs for CompHub end-users, including Commission staff, claimants, attorneys, employers, insurers, and medical providers. You will create engaging training materials, conduct in-person and virtual training sessions, assess training effectiveness, and collaborate with subject matter experts to ensure training content accurately reflects workers’ compensation processes, CompHub workflows, and platform updates.

Requirements

Bachelor’s Degree in Education, Instructional Design, Information Technology, or a related field required.
5+ years of experience in technical training or instructional design.
3+ years of experience developing e-learning content.
2+ years of experience developing and delivering end-user training for workers’ compensation, insurance, state government claims management, or other regulated industry case management systems.
Proficiency in instructional design methodologies including ADDIE and SAM.
Experience with learning management systems (LMS) and e-learning authoring tools.
Knowledge of adult learning principles and training best practices.
Familiarity with software development processes and technical concepts.
Experience creating video-based training content.
Experience developing training materials covering claim intake workflows, FROI submission processes, hearing scheduling, document management, portal navigation, and role-specific CompHub functions.
Understanding of MWCC user population characteristics, including the Commission’s diverse external user base of claimants, employers, insurers, attorneys, and medical providers with varying technical backgrounds.
Familiarity with SharePoint Online as a platform for publishing, managing, and distributing training materials, user guides, and knowledge base content.
Basic familiarity with Azure DevOps release notes and sprint documentation sufficient to incorporate platform updates into training content on a regular basis.
Strong presentation and public speaking skills with the ability to engage diverse audiences.
Excellent written and verbal communication skills.
Ability to explain complex technical concepts clearly to non-technical audiences.
Proficiency in Microsoft Office Suite and graphic design tools.
Adaptability to learn and teach new technologies quickly in a fast-paced project environment.
Ability to conduct training needs assessments and develop targeted instructional content.

Responsibilities

Design, develop, and deliver comprehensive training programs tailored to diverse CompHub end-user populations, including Commission staff, claimants, attorneys, employers, insurers, and medical providers.
Conduct in-person and virtual instructor-led training sessions, adapting delivery methods to accommodate user groups with varying technical proficiency levels.
Develop and maintain engaging training materials, including user guides, job aids, quick reference guides, video-based training content, and e-learning modules.
Facilitate training needs assessments with Commission staff and external user groups to identify role-specific training gaps and develop targeted instructional content.
Assess training effectiveness through evaluations, feedback mechanisms, and performance metrics; continuously improve content based on findings.
Apply instructional design methodologies, including ADDIE and SAM, to create structured, outcome-driven training programs.
Design training programs for diverse user populations including legal professionals (attorneys), medical providers, employers, insurance representatives, and Commission adjudication staff.
Develop training materials covering claim intake workflows, FROI submission processes, hearing scheduling, document management, portal navigation, and role-specific CompHub functions.
Create video-based training content using appropriate authoring tools and learning management systems (LMS).
Publish, manage, and distribute training materials, user guides, and knowledge base content via SharePoint Online.
Collaborate closely with subject matter experts, project managers, and technical teams to ensure all training content accurately reflects workers’ compensation processes, CompHub workflows, and platform updates.
Monitor Azure DevOps release notes and sprint documentation to incorporate platform updates and new feature releases into training content on a regular basis.
Partner with the MWCC team to understand the Commission’s diverse external user base characteristics and tailor training content to role-specific needs and technical backgrounds.
Brief stakeholders and leadership on training program progress, outcomes, and recommendations for improvement.