Training Specialist

Scale Computing

34d•Hybrid

About The Position

Scale Computing is looking for a Training Specialist to join our partner enablement team. This role sits at the center of two critical functions: building and publishing partner-facing e-learning courses, and triaging inbound partner learning support cases. You will take course designs, scripts, and content frameworks provided by the Sr. Manager and SMEs and produce polished learning experiences in Articulate Rise 360, publish them to our Docebo LMS, and keep the production pipeline organized in Monday.com. You will also serve as the first point of contact for partner LMS support issues and new training requests. You won’t own training strategy, high-level curriculum design, or content decisions, as those will begin with the Sr. Manager and will be a collaborative endeavor as we move from planning to production. What you own is execution quality, research and cross-functional collaboration, production speed, triage responsiveness, and the consistency of the learner experience across everything we publish.

Requirements

Bilingual fluency in English is crucial.
Working hours to align with business hours of Scale Computing teams (ET, MT, PT).
Experience in a ticketing or case queue environment (Salesforce or similar).
Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail).
Working knowledge of Canva or other basic graphic asset creation.
Comfort with basic video editing (iMovie or equivalent).
Close attention to detail; you notice when fonts, spacing, or styles are off.
Organized, self-directed work style, comfortable checking in/asking questions, with strong follow-through on triage and revision cycles.
Clear written communication skills for async partner-facing and internal communication.
Experience using AI tools (Claude, Gemini, ChatGPT, or similar) for research and content production.

Nice To Haves

Experience with Articulate Rise/Storyline.
Experience with Docebo or any other LMS.
Familiarity with Salesforce reporting and case management.
Background in partner/channel training, B2B technology, or SaaS environments.
Experience supporting external learners or customers in a helpdesk or enablement context.

Responsibilities

Review inbound Training Request cases, log them on the Monday.com production board, and keep requestors informed.
Serve as the first responder for LMS Support Request cases, diagnosing and resolving issues, or escalating to the Sr. Manager with full context.
Maintain accurate case records, status updates, and resolution notes in Salesforce.
Collaborate with Subject Matter Experts (SMEs) to gather technical content, training materials, and reference documentation.
Partner with the Sr. Manager using AI tools to conduct course research, compile and synthesize source content, and produce initial course design drafts.
Build and update courses in Articulate Rise 360 from design documents, scripts, storyboards, and source materials.
Submit draft courses to Articulate Review 360 for Sr. Manager/SME review and incorporate feedback.
Build Courses in the LMS to house the Rise 360 authored SCORM files.
Export approved courses from Rise 360 as SCORM 1.2 or xAPI packages for LMS upload.
Maintain consistent formatting, brand standards, and style guidelines across all courses.
Create and edit supporting visual assets using Canva.
Edit, shorten, splice, pull out, and integrate video content using iMovie or equivalent tools.
Draft LMS courses in Docebo, upload SCORM/xAPI packages, configure metadata, catalog placement, and enrollment settings.
Test course functionality end-to-end in the LMS before go-live.
Maintain course organization, versioning, and landing pages in Docebo.
Support course marketing to the partner user group at go-live.
Own the Monday.com production board as the source of truth for all active and pending course work.
Keep project cards current with accurate stage, owner, and deadline information.
Flag blockers or timeline risks to the Training Specialist proactively.
Apply content updates and refreshes to existing courses.
Audit published courses periodically for broken links, outdated assets, or formatting inconsistencies.
Draft and release change documentation when published courses are updated.
Leverage the LMS data export reporting function and upload to AI tools to generate training reports.