Training Specialist

World Insurance Associates, LLC.

19d•Remote

About The Position

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World is currently the fastest growing insurance broker in the U.S. with over 2,200 employees in over 260 locations across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Training Specialist - Remote Our Training Specialists are responsible for the training and development of new employees and newly acquired agency team members. You will be delivering process and technology training using customized learning tools and programs. You will engage with stakeholders on scheduling, planning, and ensuring training efforts are successful.

Requirements

Property & Casualty insurance industry knowledge is required
Training experience within the insurance industry is required
Advanced level knowledge of Microsoft Office applications including Outlook, Excel, PowerPoint, and Word
Strong attention to detail
Desire to help and educate others
Strong change management skills and experience
Organization skills
Teamwork
Ability to multi-task
Problem-solving skills
Excellent communicator with strong interpersonal skills

Nice To Haves

Experience with Applied Epic or Dyad ALIS is preferred
College degree or equivalent experience preferred

Responsibilities

Facilitate training sessions that are effective and aligned to strategic goals and initiatives
Participation in the development of training materials, e-learning tools and training programs driving effectiveness and efficiency
Collaborate with key stakeholders to determine training schedules, provide feedback and progress reports and to ensure training efforts are successful
Participate in the creation and continuous improvement of quick reference guides and standard operating procedures
Deliver training programs that are aligned to process documentation (e.g., on-site, virtual, on-demand)
Provide training support and participate as a subject matter expert in user acceptance testing for software upgrades and new technology integrations
Collaborate with the Data Governance team to ensure data integrity and compliance with best practices throughout the data mapping process.
Participate in M&A planning discussions to perform training needs assessments to prepare for new agency onboarding.
Maintain a complete view of current and future training initiatives
Coordinate all setup and configuration of newly acquired agency team members in our Applied Epic and/or Dyad ALIS management systems, and work in conjunction with IT to ensure a successful onboarding setup process
Monitor and assist with on-demand helpdesk tickets
Planning, delivery and execution of on-demand, on-site and live virtual training sessions
Provide weekly progress reports and needs assessments to Process Governance team during weekly meetings
Drive a culture of continuous improvement and seek feedback when possible, to share with Process Governance team and key stakeholders
Utilize on-demand helpdesk to identify obstacles, areas for improvement and training needs to support adoption efforts