Training Specialist

Benchmark Senior Living•Waltham, MA

4d•$85,000 - $100,000•Hybrid

About The Position

Benchmark, a leader in senior living for nearly 30 years, is experiencing significant growth and seeks a Training Specialist to support its expanding operations. The company operates 68 communities across the Northeast and is recognized for its commitment to transforming lives through human connection. Benchmark offers a variety of living options, including independent living, assisted living, memory care, and continuing care retirement communities. The company is financially strong, backed by major investors, and has received numerous awards for its communities and as a top employer. Benchmark fosters a culture of inclusion, growth, and recognition, supported by initiatives like Benchmark University and an associate grant program. This role is crucial in developing and delivering training programs to enhance the skills of associates across the organization, ensuring consistency and excellence in training delivery.

Requirements

Associate’s degree in business or related field; Bachelor’s degree preferred.
5+ years workforce and labor management systems experience.
2+ years as an adult educator.
Frequent travel within the regions of the company and to the Home Office.
Strong attention to detail.
Ability to multi-task and work under pressure.

Nice To Haves

Prior experience as a Director of Business Administration (DBA) a plus.

Responsibilities

Providing and developing training for key roles in communities.
Conducting training needs assessments.
Identifying and implementing innovative processes and training procedures to enhance workforce development.
Developing multi-media programs and materials for trainings, presentations, and workshops.
Creating instructional design materials for Benchmark University.
Acting as the primary trainer for various operational platforms, including Dimensions and Dayforce.
Developing process improvements to ensure uniform training across all communities and regions.
Developing and maintaining documentation on systems and processes for associate training.
Administering a recordkeeping system to track employee training participation and progress.
Assisting with administrative and budgeting tasks associated with training programs.
Maintaining training records via the Learning Management System.
Coordinating training sessions and locations with the L&D Coordinator.
Preparing and disseminating training materials.
Marketing available training opportunities to employees.
Acting as a point-of-contact for training participants.
Reporting on training activities and results.
Recommending improvements or new training programs.
Ensuring training supplies are on hand and maintaining inventory.
Assisting with other training opportunities to develop the workforce.
Setting clear priorities and completing assignments in a timely manner while managing multiple duties.