Training Specialist

Blue Cross Blue Shield of Michigan•Lansing, MI

7d•Hybrid

About The Position

Delivers and facilitates training to groups, managers, external customers and/or on-the-job (one-on-one) training. Topics primarily relate to operational training, processes, procedures and technologies. Provides guidance and assists in the design and development of training programs and preparation of training materials. Conducts evaluations of training and provides follow-up training to trainees as needed. Recommends training tools and formats. Works with managers and employees to identify methods of improving employee performance.

Requirements

Bachelor’s degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field.
Five (5) years in an education or training environment which provides the necessary skills, knowledge, and abilities with demonstrated application of knowledge in the following areas: training, analytics, interpretation of data, process, procedure and workflow design, project management and user documentation.
Or, three (3) years’ experience working in workers’ compensation insurance with demonstrated public speaking, researching, and training skills and two (2) years education and training experience.
Project Management Experience is required.

Nice To Haves

Master's degree preferred.
Progress toward, or completion of, industry-recognized professional designation preferred.
Continuous learning required, as defined by AF Group’s learning philosophy.
Certification, or progress toward, highly preferred and encouraged.

Responsibilities

Participates in the design and development of training plans/curriculum
Project manages the implementation of training from end to end working with business SME and leaders; owning full implementation of training
Assesses training needs using surveys, interviews, focus groups; observations, documentation review/research and consultative discussions with leaders, Business Analysts, Subject-matter experts, content development and other trainers
Analyzes needs and translates training needs into an appropriate type of training plan working alongside content development
Provides input into the design of training implementation plans for small to medium-scale organizational system changes, releases, and workforce onboarding, and process and procedural changes
Provides input to the design and development of training content, including, but not limited to, leader guides, student guides, system manuals, online course content, simulations, scenarios, activities, and knowledge checks
Assists in the development of training modules/courses, materials, and evaluations
Updates facilitator talking points as needed
Maintains and enhances relationships with management to develop staff including special requests from management
Organizes, schedules and monitors training events
Evaluates training compliance
Facilitates training to groups or in a one-one-setting using a variety of instructional techniques, such as instructor-led training (synchronous and asynchronous), eLearning, simulation, hands-on, lectures, role play, group discussion and activities, case studies or other required reading
Works with minimal supervision
Works with project teams as a training expert to provide input, guidance, and support.
Represents department on committees and projects
Develops, prepares and/or completes necessary reports and manuals
Reviews and helps update job aids, training materials and other content to ensure ongoing accuracy
Develops measures, evaluates, and performs skill and knowledge checks to access training outcomes and effectiveness of training using industry standards such as Kirkpatrick’s training evaluation Model
Participates in development of annual education goals, objectives, and budget
Maintains confidentiality of all information processes
Assists in the development and implementation of new and revised policies, practices, and procedures in the training area