Training Specialist

Corpay

2d • Hybrid

About The Position

Corpay is currently looking to hire a Training Specialist within our Lodging division. This position falls under our Airline Operations line of business and supports our crew accommodations services. In this role, you will be responsible for developing, delivering, and continuously improving training programs for Airline Operations agents, including new hire and ongoing training initiatives. You will report directly to the Operations Manager and regularly collaborate with Operations Supervisors, Managers, and cross-functional support teams.
As a Training Specialist, you will be expected to work in a hybrid environment, with flexibility to support in-person training as business needs require. Corpay will set you up for success by providing:
Company-issued equipment
Formal, hands-on onboarding and role-specific training
Tools and resources needed to support both virtual and classroom-based learning environments

Requirements

• 1+ years of training, facilitation, or equivalent experience
• 1+ years of experience in an operational customer service environment (airline or hotel industry experience preferred)
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment
• Excellent written, verbal, and interpersonal communication skills
• Ability to work independently and collaboratively as part of a team
• High attention to detail with a commitment to delivering polished, professional training materials

Nice To Haves

• Experience designing and delivering presentations using MS PowerPoint or similar tools
• Experience creating or supporting online and e-learning content
• Strong coaching and facilitation skills
• Ability to build rapport with individuals across diverse cultures and backgrounds
• Demonstrated ability to influence others through strong interpersonal skills
• Innovative, self-starter mindset with a passion for learning and employee development
• Strong listening, problem-solving, and multitasking skills
• Bachelor’s degree preferred

Responsibilities

• Traveling occasionally (up to 30%) to conduct on-site training and assessments within the U.S. and internationally
• Conducting training initiatives for new hires and existing TAConnections Airline Operations agents
• Coordinating and managing training sessions for groups of 1 to 20 trainees while ensuring learning objectives are achieved
• Developing, maintaining, and updating comprehensive training materials, user guides, and learning methodologies in partnership with Operations leadership
• Monitoring trainee performance during classroom instruction, shadowing, and on-the-job training, and communicating progress to management
• Providing actionable performance and behavioral feedback to trainees throughout the training process
• Establishing and maintaining structured training programs, including syllabi, class schedules, attendance records, and performance documentation
• Maintaining accurate training records, including attendance, assessments, and completion of required training updates
• Assisting with new hire onboarding by supporting system access, application setup, credentials, and communication processes
• Serving as a Subject Matter Expert (SME) on TAConnections technology applications, airline-specific processes, and vendor configurations
• Collecting and analyzing operational and airline-specific information to recommend updates to training content and delivery methods
• Continuously improving learning materials and e-learning platforms to ensure alignment with company standards and operational changes
• Adapting training delivery to both virtual and in-person environments as required
• Collaborating closely with Operations Management to ensure training effectiveness and alignment with business goals
• Staying current on industry trends and participating in ongoing self-development and training updates
• Adjusting work hours as needed to support trainees across different time zones, including occasional early or late hours, weekends, or holidays

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym memberships, car rentals, and more)
• Philanthropic support through local and national organizations
• Fun, collaborative culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level