Training Specialist

The Center for Children and Families•Monroe, LA

47d•$36,000 - $42,000

About The Position

The Center for Children & Families is seeking a Training Specialist to join CASA of Northeast Louisiana. The Training Specialist supports staff and community volunteers by managing and conducting volunteer/advocate training for the CASA Program. This position is responsible for curriculum development, delivery and training coordination of staff and volunteers. This position also requires that the individual be capable of working as a member of a goal-oriented strength-based team. The Training Specialist is hired by and reports to the Director of CASA.

Requirements

Bachelor’s degree in a social service-related field or equivalent combination of education and experience
Familiarity with the CASA program, the work of CASA programs, and the child advocacy system
Excellent communication skills (oral and written), including collaboration, negotiation, and persuasion
Have excellent public speaking and facilitation skills
Ability to work cooperatively with different types of personalities; maintain confidential information and organizational skills; prioritize multiple tasks and remain flexible in a dynamic work environment
Working knowledge and understanding of computer systems and the ability to enter data efficiently and accurately
An ability to accomplish multiple tasks efficiently, while also prioritizing those tasks
Ability to work with and thrive in a variable work schedule environment, including flexibility to work outside of Monday – Friday (8:30-4:30)
Must be able to pass a series of background checks and provide references as a condition of employment
Commitment to CFCF’s and CASA’s fundamental goals and mission

Responsibilities

Volunteer Screening
Daily Monitor Optima database for new volunteer applicants
Help host informational sessions for potential volunteers
Monitor and respond to prospective volunteers within 48 hours
Maintain awareness and sensitivity to volunteers cultural and socioeconomic characteristics and integrate this into volunteer care
Coordinate and conduct pre-service screens, interviews and collect all pertinent documentation for new volunteers in training
Maintain compliance on background screening procedures
Volunteer Training
Update and maintain training information on the CASA website
Coordinate, schedule and provide pre-service training, including court swearing and observation for all CASA volunteers in the 4 th JDC
Coordinate, schedule and provide pre-service training in all rural areas, as needed
Ensure potential volunteers have staff support, assistance and consultation
Coordinate, schedule, provide and track in-service training for all CASA volunteers, including but not limited to quarterly regional in-service trainings.
Maintain proper documentation on all trainings pertaining to volunteers
Provide feedback on trainees in order to help match volunteers with their first case
Update/enhance the CASA training curriculum as needed in order to be in compliance with National CASA Standards
Track and submit training expenses in compliance with state and national standards
Volunteer Retention and Recognition
Responsible for exploring, planning and implementing volunteer recognition events
Conduct volunteer surveys for newly trained volunteer to help them feel supported in their advocacy efforts
Track retention and volunteers returning from leave monthly
Assist Advocate Supervisors in any duties as needed to help support advocates as they work their cases
Organize and help maintain volunteer records via Optima database
Research and monitor volunteer retention, indicators and best practices
Work with CASA Team to insure that Volunteers complete and document the required number of in-service training hours each year
Collaboration, Supervision, and Administration
Work collaboratively with all program staff to accomplish the goals and mission of the program
Communicate regularly with the Program Director regarding updates and changes in volunteer progress
Participate in monthly supervision
Participate in employee evaluations as directed by the Program Director
Complete time cards weekly
Attend all necessary staff training/meetings
Attend conferences, seminars, and meetings for continuing education as requested by the Program Director
Participate in monthly volunteer file reviews
Demonstrate acceptable level of commitment to the core values and mission statement of CASA of Northeast Louisiana and The Center for Children and Families