Training Specialist

FloresHR, LLC • Charlotte, NC

41d • Hybrid

About The Position

The Training Specialist is responsible for the development, delivery, and ongoing support of training programs. This role ensures internal teams are thoroughly trained on regulatory requirements, operational procedures, client service standards, and system functionality to provide accurate, compliant, and high-quality service to clients and participants. The position also supports external client training initiatives as needed.

The Training Specialist plays a key role in onboarding new hires, reinforcing operational best practices, and maintaining up-to-date training materials in a highly regulated environment. The Training Specialist reports to the Training Manager.

Requirements

• An Individual with 2-4 years of experience in benefits administration, specifically HSA, FSA, CDH, and/or COBRA.
• An individual with 1-3 years of training, coaching, or instructional experience preferred.
• Experience in a TPA, benefits administrator, or health plan environment strongly preferred.
• Working knowledge of HSA, FSA, CDH, and COBRA regulations and operational processes.
• Familiarity with ERISA, ACA, HIPAA, and related compliance requirements.
• Experience with claims adjudication systems or benefits administration platforms preferred.
• Experience developing SOP-based and compliance-driven training content.
• Ability to translate complex regulatory and operational information into clear, practical instruction.
• Strong facilitation, presentation, and communication skills.
• Proficiency in Microsoft Office and experience with Learning Management Systems (LMS) and virtual training platforms.
• An individual with a Bachelor’s degree preferred (or equivalent experience will be considered).
• Strong organizational skills with the ability to manage multiple priorities.
• Detail oriented with a focus on accuracy and compliance.
• An individual that understands the value of providing a high level of customer service.

Nice To Haves

• An individual with 1-3 years of training, coaching, or instructional experience preferred.
• Experience in a TPA, benefits administrator, or health plan environment strongly preferred.
• Experience with claims adjudication systems or benefits administration platforms preferred.
• An individual with a Bachelor’s degree preferred (or equivalent experience will be considered).

Responsibilities

• Conduct instructor-led (virtual and in-person) training sessions for new hires and existing staff on HSA, FSA, CDH, and COBRA administration.
• Facilitate onboarding programs, including foundational benefits knowledge, systems training, and customer service standards.
• Deliver refresher training and targeted sessions to address operational trends or quality gaps.
• Assist in developing and updating training materials, including presentations, job aids, SOP-based guides, and e-learning modules.
• Ensure training documentation reflects current IRS, DOL, ERISA, ACA, and HIPAA requirements, as well as internal procedures.
• Maintain knowledge base content and training resources within the Learning Management System (LMS).
• Train employees on benefits administration platforms, including eligibility management, claims processing, contributions, distributions, reporting, and compliance workflows.
• Support rollouts of system enhancements, new processes, and product updates.
• Reinforce adherence to service level agreements (SLAs), quality standards, and audit controls.
• Partner with Compliance and Quality Assurance to incorporate regulatory updates and audit findings into training programs.
• Administer knowledge checks, assessments, and competency evaluations.
• Track training completion and maintain documentation for audit readiness.
• Maintain quality work that exemplifies and promotes our company’s core values.
• Work closely with Operations leaders to identify training needs and skill gaps.
• Gather feedback from trainees and managers to continuously improve training effectiveness.
• Participate in process improvement initiatives and cross-functional projects.
• Perform other duties as assigned.

Benefits

• Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level