Training Specialist

Booz Allen Hamilton•Norfolk, VA

1d•$55,200 - $126,000•Remote

About The Position

As a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight into shared delivery performance. As a part of the Training Administration team, you will oversee the management and administration of learning courses available to all employees, including internal classes provided by Booz Allen and external classes hosted through 3rd party vendors.

Requirements

2+ years of experience with training administration, including facilitation of training
Experience using Microsoft Office programs such as Word, Excel, and Outlook
Ability to work independently and multitask through to completion
Ability to build strong relationships with COE partners as well as the business sectors to improve delivery
HS diploma or GED
U.S. citizenship is required.

Nice To Haves

Experience working in a Help Desk or Contact Center environment with training administration
Experience with Workday or similar tools
Experience applying detailed focus on data and processes to ensure data integrity
Ability to use multiple applications and databases in a fast-paced environment
Ability to communicate clearly via email or phone
Possession of strong research and problem-solving skills
Bachelor's degree

Responsibilities

Handle all escalated questions from Customer Care related to class offerings.
Manage Workday learning module, including scheduling course offerings for all internal classes.
Perform administrative and transactional activities in support of training activities.
Conduct and facilitate training.
Manage vendor and contractor-hosted training, including Learning Tree such as invoice review and approval.
Coordinate with adjuncts and vendors to assign facilitators to courses.
Intake and relay new class offering requests to the Talent Development Center of Excellence (COE).
Run reports, manage KPIs and dashboards to assess performance of existing course offerings, and provide updates to Talent Development COE.
Manage automated Workday notifications to all employees who enroll in a course.
Manage administrative aspects of employee evaluations with facilitators, primarily adjuncts, post-class.
Maintain class withdrawal lists and coordinate class waitlists.
Triage requested training needs from career managers, including private learning sessions for teams.
Oversee individual and mass course enrollment and coordinate with facilitators and vendors for late additions.
Manage class reminders sent for all mandatory classes for employees.
Manage certification requests as a result of training.