Training Specialist

sermetro•Detroit, MI

7h•Onsite

About The Position

The Training Specialist works with Career Coaches and the Lead Career Coach to ensure participant training opportunities are completed in a timely and accurate manner. The position serves as a liaison between customers and training providers, supports training documentation and case management, monitors participant progress, and maintains enrollment, retention, and activity records. The role is based at the Detroit At Work Career Center, 9301 Michigan Avenue, Detroit, Michigan, and reports to the Center Manager.

Requirements

Graduation from an accredited four-year college or university.
Knowledge of career development and case management principles, objectives, standards, and methods, as well as program policies and procedures.
Interpersonal skills to communicate effectively and build professional relationships with training providers, assess customer needs, and assist with case management activities.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
Ability to make frequent visits to customers’ homes and training providers’ sites.
Computer skills to maintain required documentation and access information on the Internet.
Mental ability to handle pressures related to meeting placement goals and working with multiple individuals from diverse backgrounds and varying levels of need.
Valid Michigan Driver's License, a reliable means of transportation, and willingness to work a flexible schedule.

Nice To Haves

Experience in career planning, placement, employment, training, or a related field.

Responsibilities

Serve as a liaison between customers and training providers.
Ensure the accuracy of training documents.
Upload training documents to Launchpad and create required events and ITAs.
Develop and maintain working relationships with customers, Career Advisors, and training agencies to address and resolve concerns or barriers to successful program completion; provide referrals as necessary.
Conduct follow-up activities to monitor customer progress during training and after achievement of educational goals, and maintain related documentation.
Stay abreast of changes related to WIOA training requirements.
Maintain knowledge of current labor market and occupational trends.
Manage a comprehensive caseload and ensure accurate documentation of case records.
Maintain an accurate tracking system to monitor enrollment, retention, and participant progress, and prepare activity reports as required.
Maintain case reporting in MIS systems and customer files.
Perform other related duties as assigned.