Training Specialist

Coastal Health • Orange Park, FL

7d • Onsite

About The Position

Coastal Health is hiring a Front & Back Office Trainer to join its growing team. This role trains, mentors, and supports medical office staff across the organization’s locations. The trainer assists with onboarding and provides hands-on instruction in front office operations and Medical Assistant back office workflows, while reinforcing documentation, patient care procedures, and office protocols. The role works with office managers and leadership to identify training needs and improve workflow consistency.

Coastal Health is a growing multispecialty medical group with locations throughout Jacksonville and Southeast Georgia. The organization states that it is committed to quality patient care and a supportive environment where employees can learn, grow, and succeed.

Requirements

• Previous experience working in a medical office, with knowledge of both front and back office operations.
• Medical Assistant experience is required to support back office training.
• Strong understanding of patient flow, scheduling, clinical workflows, and medical office procedures.
• Excellent communication, organizational, and interpersonal skills.
• A positive, team-oriented attitude and a passion for teaching and supporting others.

Nice To Haves

• Previous training, mentoring, or leadership experience.
• Athenahealth experience.

Responsibilities

• Train and support front and back office staff on daily workflows and best practices.
• Assist with onboarding and training new employees.
• Provide hands-on training in front office functions, including patient check-in/check-out, scheduling, and patient registration.
• Train Medical Assistants on back office workflows, including rooming patients, taking vital signs, preparing exam rooms, and assisting providers as needed.
• Reinforce proper documentation, patient care procedures, and office protocols.
• Collaborate with office managers and leadership to identify training needs and improve workflow consistency.
• Provide ongoing support and guidance to team members across medical office locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed