Training Specialist

Salute Inc.•United States, US,

22h•$0 - $75,000•Remote

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Salute Training Specialist to join our team and drive our relationships with hyperscale clients to new heights. A Training Coordinator is responsible for organizing and delivering training programs that support employee development and align with company goals. This role involves conducting training needs assessments, designing instructional materials, and managing training and logistics.

Requirements

Bachelor's degree in Human Resources, Education, Business Administration, Organizational Development, or a related field preferred.
An equivalent combination of education and demonstrated relevant experience will be considered.
Minimum 3–5 years of experience in training coordination, onboarding program management, or a related learning and development leadership role.
Experience managing new hire tracking systems and Learning Management Systems (LMS).
Prior experience leading recurring stakeholder or client-facing calls.
Experience identifying and escalating at-risk new hires based on progress data.
Experience partnering with HR and IT on new hire credentialing and system access.
Experience compiling and reporting on training completion data or trends preferred.
Strong organizational skills with the ability to manage multiple concurrent new hire cohorts on a structured weekly cadence.
Excellent written and verbal communication skills, with the ability to lead calls and communicate clearly with new hires, trainers, and leadership.
Proficiency in Excel and Learning Management Systems (LMS).
Familiarity with safety/compliance training requirements (e.g., OSHA, NFPA 70E) as they relate to LMS course approvals is a plus.
Ability to build rapport with new hires and foster a positive, supportive training experience.
Comfort with data — able to track completion trends and identify new hires who need additional support.
Proactive mindset with the ability to identify and escalate at-risk new hires early.
Ability to work cross-functionally with IT, client teams, and training leadership to keep onboarding on track.

Nice To Haves

Familiarity with safety/compliance training requirements (e.g., OSHA, NFPA 70E) as they relate to LMS course approvals is a plus.
Experience compiling and reporting on training completion data or trends preferred.

Responsibilities

Review the daily list of new hires starting that day to prepare for their first week.
Update the Salute Onboarding Tracking Tool (Excel) as the source of truth for new hire status.
Continually check in on new hires throughout new hire training, including confirming system access, and updating the tracking spreadsheet accordingly.
Send weekly training reminders to new hires with incomplete learning plans or courses.
Send emails to new hires who are behind on their learning plan, escalating Week 3 cases to the appropriate lead.
Send emails to new hires who remain behind on their learning plan.
Send weekly learning plan dashboards to clients.
Perform daily approvals in Salute University for new hire course completions.
Perform daily upkeep of new hire records and progress in Docebo.
Facilitate the Training Introduction call every Monday, setting expectations and showing new hires what Docebo is and how to start training.
Send expectation letters to new hires after the Monday training introduction call.
Participate in the Foundational check-in call every other Monday.
Hold weekly calls with clients to discuss new hires, new training, and general updates.
Send the learning plan dashboard to the stakeholders/client representatives.
Hold regular touch base calls with the ICX side of the business on new processes or procedures.
Prepare and send email communications to new hires and stakeholders about course/learning plan completion.
Gather data for new hires starting the following week and send email communication to new hires/stakeholders about the Monday training call.
Monitor and respond to new hire questions throughout the week, escalating to the appropriate lead or manager when needed.
Track trends in training completions using established reports and dashboards.
Send training completion trend reports to Operations on a regular basis.
Identify opportunities to streamline the check-in and communication cadence as the training program matures.