Training Specialist

Kemper•Chesterfield, MO

15d•$54,800 - $91,400•Hybrid

About The Position

The Training Specialist is responsible for designing, delivering, and continuously improving onboarding and foundational training programs for newly hired District Administrators across the Kemper Life distribution network. This role partners closely with field leadership and internal stakeholders to ensure new hires develop the knowledge, skills, and operational proficiency required to effectively support district office operations. In addition to training delivery, the Trainer owns onboarding curriculum design, evaluates training effectiveness, analyzes learner outcomes and operational performance trends, and recommends enhancements to training programs and business processes. Acting as a training and operational resource to field leadership, this role identifies development opportunities, supports process adoption, and drives consistency, accuracy, and operational effectiveness across district offices. This position requires strong communication, facilitation, analytical, and organizational skills, along with the ability to build effective partnerships, influence outcomes, and support continuous improvement in a dynamic environment. Location: Hybrid in our Chesterfield, MO office. Travel may be required based on business needs

Requirements

Bachelor’s degree preferred or equivalent experience
4+ years of experience in administrative operations, training, customer service, or insurance support functions
Experience in Life Insurance, field administration, or district office operations preferred
Prior experience delivering training, coaching, or onboarding support preferred
Strong understanding of administrative processes and operational workflows
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Willingness to ultimately be cross-trained to deliver agent sales trainings.
Experience with Salesforce or similar systems preferred
Continuous improvement mindset with willingness to learn and support change initiatives
Strong communication, presentation, and facilitation skills
Ability to explain processes and procedures clearly to new employees
Strong organizational and time management skills with ability to manage multiple priorities
Ability to build relationships and collaborate effectively with field leadership and internal teams
Strong attention to detail and commitment to operational accuracy
Ability to adapt training style to different learning needs and experience levels
Ability to work independently and manage priorities based on training assignments
Service-oriented and approachable with strong interpersonal skills
Highly motivated self-starter with strong accountability and follow-through
Structured thinker with ability to simplify complex processes into understandable training content
Adaptable and comfortable working in dynamic environments
Strong collaborator and team player
Positive attitude with passion for helping others succeed

Responsibilities

Design, own, and deliver onboarding and foundational training curriculum for newly hired District Administrators through virtual/remote training methods
Serve as a training and operational resource to field leadership by providing recommendations regarding onboarding effectiveness, process adoption, and training readiness.
Analyze onboarding effectiveness, key performance indicators (KPIs), and learner outcomes to recommend improvements that enhance district office performance and customer experience.
Evaluate operational performance trends, identify training and process improvement opportunities, and develop recommendations for field leadership to enhance onboarding effectiveness, operational consistency, and customer experience.
Train new hires on district office operations, administrative processes, payment handling procedures, document management, customer service expectations, and company systems
Reinforce standardized procedures and operational expectations to ensure consistency across district offices
Provide ongoing coaching and support to newly hired District Administrators during the onboarding and transition period
Partner with District Managers and field leadership to support successful onboarding and training outcomes
Identify training gaps and opportunities for process clarification or operational improvement
Support development, maintenance, and updates of training materials, guides, job aids, and process documentation
Track training completion, onboarding progress, and learner feedback to ensure effectiveness of training delivery
Support process and system changes by assisting with rollout communication and training updates
Maintain current knowledge of district administrative procedures, systems, and operational standards
Collaborate with training team members and business partners to support training initiatives and continuous improvement efforts
Assist with special projects and additional training initiatives as assigned