Bilingual Training Specialist (Remote)

Geotab

8h•$55,000 - $65,000•Remote

About The Position

Geotab is seeking a Training Specialist responsible for developing and facilitating impactful training programs for resellers, customers, and employees. This role involves identifying training needs, building customized learning paths, and delivering a comprehensive curriculum covering the sale, support, and value of Geotab’s product suite, including Marketplace Partner integrations. The ideal candidate will excel at transforming complex technology into clear, engaging learning experiences and joining an industry leader.

Requirements

1-3 years delivering training on a variety of modalities.
Fluency in both French and English is required.
Ability to travel up to 10%. A passport is required.
Strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools.
Proactive approach to acquiring familiarity with new software, enabling efficient utilization for various tasks and roles.
Good communication skills by clearly and promptly conveying information both verbally and in writing.
Active listening to fully understand customer concerns and avoid misunderstandings.
Utilizes empathy to connect with customers, understanding their needs and frustrations to offer basic solutions.
Patience in handling standard customer interactions, managing confusion or frustration with guidance.
Adaptability by remaining flexible and composed when dealing with minor surprises or changes.
Manages unexpected behavior in straightforward situations and adapts to moderately changing scenarios.
Maintains a positive and calm demeanor, even in routine stressful situations.
Basic conflict resolution skills, de-escalating minor issues and guiding customers to acceptable solutions.
Professionalism while working towards positive outcomes in typical customer interactions.
High attention to detail and strong organizational skills with an ability to plan, prioritize and execute tasks in an efficient manner without sacrificing quality, or accuracy.
Proactively identifies and resolves moderate challenges independently.
Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues.
Frequently anticipates customer needs and potential problems, working to mitigate issues before they escalate and providing a higher level of service.
Demonstrates thorough product knowledge to accurately answer questions and provide useful advice, ensuring effective and informed customer service.
Reliability by consistently delivering dependable service that customers can trust and depend on, fostering a sense of confidence and satisfaction among customers.
Collaborates effectively with colleagues, sharing information and contributing to team discussions to achieve shared goals.

Responsibilities

Designing, developing, and delivering training experiences that help partners, customers, and employees succeed with Geotab’s platform.
Mapping training plans.
Facilitating comprehensive onboarding and technical training.
Adapting curriculum to meet the diverse needs of each audience.
Developing training materials aligned with business priorities.
Supporting the implementation and ongoing utilization of the LMS platform (myLearning).
Serving as a product subject matter expert within the team.
Staying current on Geotab’s evolving solutions.
Supporting global strategic initiatives.
Assisting in mapping training plans for employees, customers and resellers.
Initiating and delivering comprehensive onboarding processes and technical training to partners and customers.
Learning and applying new delivery methods with the help of senior training specialists.
Adapting training curriculums (outsourced and/or in-house) to diverse audiences.
Acting as a competence guide for partners.
Assisting in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams.
Ensuring all materials and services are available and adapted to the audience.
Maintaining accurate customer interaction documentation and quality case management records.
Facilitating customer feedback and follow through.
Understanding partner and customer needs and transferring the information to other Geotab teams (e.g. Product management, Development, others).
Acting as product SME within the team.
Allowing partners and customers to work with Geotab products in scalable and efficient ways.
Staying up-to-date on the latest Geotab solutions.
Supporting Geotab global strategic initiatives.