Training Specialist

Caterpillar•Peoria, IL

1d•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Training Specialist in Peoria, IL. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers. We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. As the Training Specialist, you will support the design, development, and delivery of technical training modules and courses in Applied Failure Analysis, Large Bore Engines, Print Reading, and Geometric Dimensioning & Tolerancing (GD&T) for dealers, customers, and internal-facing employees to maintain and enhance job-related technical competence.

Requirements

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions (Customer Focus).
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner (Service Excellence).
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment (Decision Making and Critical Thinking).
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors (Effective Communications).
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations (Problem Solving).
High level understanding of engine systems: Air & Exhaust, Fuel, Cooling, Lubrication, and electrical systems (Technical Expertise).

Nice To Haves

5+ years of experience as a technician, technical support, and classroom instructor, or related experience
Mechanical degree, apprenticeship, or comparable job experience
Understanding of PPE (Personal Protective Equipment), electrical and mechanical safety practices.
Caterpillar Instructor Accreditation Program (CIAP) certification or ability to complete within six months.
Proven ability to deliver technical trainings to diverse, multi-cultural audiences.
Strong mechanical troubleshooting skills, including experience with ET, SIS, and TMI.
Working knowledge of Caterpillar generator sets and control systems.
Demonstrated commitment to safety, quality, and high instructional standards.
Strong computer skills with experience developing training materials (desktop publishing).

Responsibilities

Develop and deliver instructor-led technical training in Applied Failure Analysis, Large Bore Engines, Print Reading, and Geometric Dimensioning & Tolerancing (GD&T).
Design, update, and maintain technically accurate course materials, assessments, and hands-on lab activities in collaboration with instructional designers and SMEs.
Conduct technician competency and skills assessments; analyze results to identify gaps and drive targeted training improvements
Ensure training delivery and materials comply with technical standards, safety requirements, and organizational policies.
Evaluate training effectiveness using performance metrics and ROI data; implement continuous improvements.
Partner with product and industry teams to align training with current products, strategies, and operational initiatives.
Maintain training labs, tooling, and equipment; support updates and capital equipment planning.
Collaborate with the global instructor network to standardize content, share best practices, and improve program effectiveness.