US Training Specialist

CHAGEE•Irvine, CA

9d•$75,800 - $90,900•Hybrid

About The Position

CHAGEE is seeking a Training Specialist to join their team. This role is crucial for ensuring new hires and existing employees receive effective, consistent, and compliant training to meet operational standards and business needs. The Training Specialist will focus on improving store operations by identifying skill gaps, developing tailored learning programs, and enhancing the training experience. This position involves collaboration with cross-functional teams to support employee development, enhance productivity, and maintain high standards of customer service across all CHAGEE locations.

Requirements

Bachelor’s degree in education, human resources, hospitality management, or a related field.
2-3 years of experience in training and development within retail, food service, or beverage industry.
Proven track record of supporting the design, delivery and management of training programs in a fast-paced environment.
Experience in coaching and developing in-store trainers or teams.
Strong instructional design and facilitation skills, with the ability to engage diverse audiences.
Proficiency with Learning Management Systems (LMS) and data analysis tools to track training progress and effectiveness.
Excellent communication and interpersonal skills to collaborate with cross-functional teams.
Knowledge of compliance and health regulations relevant to the food and beverage industry.
Adaptability in customizing training materials to meet the needs of diverse locations and evolving operational requirements.
Strong organizational and time management skills with the ability to manage multiple projects simultaneously.

Responsibilities

Manage the new hire onboarding process, including scheduling, delivering, and tracking completion of training.
Ensure a smooth and engaging onboarding experience that sets employees up for success.
Provide orientation on CHAGEE’s brand values, culture, operational standards, and health and safety regulations.
Design and create training materials, including presentations, job aids, and e-learning modules, aligned with operational requirements such as food safety, workplace safety, and health standards.
Develop continuous learning content for both store employees and management to enhance knowledge, performance, and compliance.
Collaborate with operations partners to identify training gaps and develop targeted learning programs tailored to specific needs and roles in store operations.
Ensure all mandatory compliance training is delivered and documented according to regulations.
Facilitate training sessions for new and existing employees on various topics, including operational processes, quality standards, product knowledge, and company procedures.
Conduct training on limited-time offers, promotions, and new product launches to ensure team preparedness and consistency.
Support and develop the skills of in-store training support teams, providing feedback, coaching, and mentorship.
Track training completion rates and assess learner performance through post-training evaluations.
Utilize learning management systems to gather data on training effectiveness and generate reports for stakeholders.
Actively seek feedback from trainees and managers to optimize training programs, streamline processes, and improve the overall learning experience.
Continuously update training materials to reflect changes in regulations, operational standards, and product offerings.
Partner with operations, HR, and store leadership to align training programs with business goals and operational needs.
Coordinate with the Consumer Insights to integrate customer feedback into training programs and service recovery initiatives.
Demonstrate flexibility and adaptability in a rapidly evolving environment.
Be prepared for duties and responsibilities to evolve, and show a willingness to step outside of your usual scope to support the company's growth.
Expect opportunities for personal and professional growth as you navigate new challenges.