Training Specialist - Operations

Independent Health•Buffalo, NY

2d•$26 - $30•Onsite

About The Position

The Training Specialist-Operations will be responsible for the design, development, and implementation of training for new and existing associates, as well as supporting the training needs for organizational initiatives. In addition, the Specialist will assume supervisory responsibilities for their new hire classes.

Requirements

High school diploma or GED required.
Three (3) years of health industry operations or corporate training experience required.
Proven ability to create and facilitate high impact, department specific and corporate-wide training initiatives from concept through lesson plans and implementation.
Possess strong coaching and mentoring skills.
Ability to manage multiple projects and prioritize/organize in fast-paced environment with minimal supervision.
Excellent soft skills (listening skills, people skills, etc.) and expertise in group facilitation along with proven problem-solving and decision-making skills.
Ability to learn new software programs quickly and create training guides.
High level knowledge of Microsoft Office suite required.
Excellent oral and written communication skills.
Local travel required.
Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative, and Accountable.

Nice To Haves

Associates degree preferred.
Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, Indemnity, Consumer Directed, Medicare and Medicaid product lines a plus.
Familiarity with e-learning tools (Articulate) and corporate intranets/web sites.

Responsibilities

Develop, deliver, refine, and communicate all training and new hire curriculums.
Develop and continually refine departmental training materials.
Develop, deliver, and grade skill assessments.
Schedule and communicate new hire training.
Communicate trainee’s performance.
Create and update trainee handbooks/manuals.
Deliver individual, small group, and large forum training.
Supervise new hire classes; manage disciplinary functions and timecards.
Develop, deliver, and communicate new training methods for continuous associate improvement and staff development.
Develop and deliver departmental staff development needs.
Work with resource coordinator to understand where staff development improvements are needed.
Deliver individual, small group, and large forum training.
Assist in development and delivery of training on new products, benefits changes, system updates, and other information.
Develop training materials.
Develop, deliver, and grade skill assessments.
Coordinate training and delivery.
Maintain department portal page.
Work with departments to research new information, staff needs, training coordination, and student performance.
Communicate and schedule training needs in conjunction with staff development.
Work with quality assurance and resource management to ensure proper training is developed and delivered appropriately.
Work with various departments to schedule new hire orientations.
Provide ideas on system updates that may need specific testing.
Work with other functional areas to research policies, procedures, contracts, benefits, etc.
Work collaboratively with human resources to coordinate onboarding, supervision of new hire classes and handle any disciplinary occurrences, should they arise.
Assist in the development and implementation of training to support corporate strategic priorities.