Training Specialist /Interpreter

Apogee Enterprises, Inc.•Wausau, WI

12d•Hybrid

About The Position

The Training Specialist's primary focus is onboarding, skill verification, and site training execution for mentors, leads, and emerging leaders within Apogee Architectural Metals. This role will reinforce training programs to facilitate team member growth and retention, and the delivery of quality products for the achievement of company objectives. This individual will work in strong partnership with managers and supervisors at Metals locations and partner with the Manager of Learning & Development to prioritize and oversee effective, consistent quality training across Metals. Secondary responsibilities include translation coordination, systems upkeep, apprenticeship, and CI support within Architectural Metals Wisconsin locations.

Requirements

Minimum of a bachelor’s degree.
Five years’ experience in organizational development, training, teaching, human resources, or related field.
Manufacturing or production-based training experience.
Strong written and verbal communication skills.
Comfortable communication with all levels of management and employees.
Attention to detail.
Credibility with hourly teams.
Strong problem-solving skills.
Excellent planning and organizational skills.
Team player who can work effectively and respectfully with a variety of people.
Sensitive to other cultures/backgrounds.
Able to work in a multi-cultural workplace.
Promote and support diversity and inclusion.
Exceptional customer service skills.
Self-directed initiative and ability to work independently in a multi-tasking environment, as well as part of a team.
Ability to learn complex processes.
Professional and confidential in work habits.
Ability to execute multiple projects with varying deadlines.
Excellent Computer Skills in Microsoft Office (Word, Excel, PowerPoint, and Outlook), as well as developed proficiency for company software (CTO-Pro, Epicor, etc.).
Creative ability, writing proficiency, visual graphics design ability.
Adept in use and application of various training methods and approaches.
Good public speaker, at ease moderating large and small groups with proven presentation and facilitation skills.
Able to modify and adapt approaches and materials to accommodate audience size and other audience needs.
Must possess strong process and improvement mindset.
Familiarity with business process.
Ability to read, write and understand work instructions.
Safely perform essential job responsibilities.
Promotes Architectural Metals/Apogee in a positive manner and leads by example for all policies.

Nice To Haves

A combination of related operations training experience and education may be considered in lieu of the degree requirement.
Continuous Improvement methodology (Lean/Six Sigma) knowledge preferred.

Responsibilities

Complete needs assessments for training and staff development to enhance the effectiveness of associate development in achieving the goals and objectives at Architectural Metals.
Oversee the Architectural Metals training function in Wisconsin, prioritizing requests and ensuring new associate onboarding is current, effective, and professional. Ensure annual or ongoing training needs are satisfied.
Work with HR to coordinate successful onboarding training schedules and content.
Maintain the training calendar and post to Teams channels as applicable.
Oversee the New Hire Learning Lab Training program, including management of content.
Manage the success of the mentor program and train-the-trainer programs.
Deploy, monitor, and maintain SharePoint, Teams, and Egnyte to ensure associate training materials are up-to-date and current.
Responsible for all new hires for a 1-year progression for on-the-job training in assigned departments, including hands-on learning and content creation as needed.
Develop strong relationships with all departments to develop course materials and receive feedback.
Partner with the L&D Manager on external training programs/instructors as needed and work closely with outside vendors to deliver skill development workshops.
Coordinate the creation, presentation, and evaluation of training material.
Support Production and Internal Apprenticeship Programs across Metals with directive from the L&D Manager on the structure of meetings and contracts.
Formulate teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works, ensuring they are kept accurate and current.
Support Spanish interpretation (video, in-person, or phone) and translation (videos/documentation) across Architectural Metals departments as needed for reviews, meetings, etc.
Standardize translation processes and translation guides for Metals.
Assist Continuous Improvement in updating and maintaining work instructions for job processes in operations that support onboarding programs.
Help to organize resources on platforms where this information is stored and accessed.
Research and manage interpretation resources for orientation and onboarding across Metals.
Recommend, purchase, and train on tools that will be valuable for classroom and on-the-job training.
Maintain training records such as role-specific training checklists, competency verifications, training matrices, surveys, and delivery of training workshops and attendees.
Update Workday records accordingly.
Create assessments to track skill proficiency of associate performance for learning lab, orientation, onboarding, and other programs as applicable.
Report on onboarding completion rates, skill verification, training audit results, and safety and quality related to training effectiveness for individuals, departments, sites, and the organization.
Continuously drive improvement at Architectural Metals by having an improved future-state vision, setting goals that move toward that vision, and taking the actions required to achieve those goals.
Implement and support Continuous Improvement methodology throughout the organization.
Assist with safety training initiatives, as needed.
Adhere to established safety policies and procedures to ensure a safe environment for all team members.
Undertake job responsibilities in a manner consistent with the company’s Core Values.
May be required to perform other company duties as needed to assist learning & development initiatives.

Benefits

Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression