Interpreter Engagement Specialist

Linguava•Maywood Park, OR

1d•$28 - $32•Hybrid

About The Position

The Interpreter Engagement Specialist helps build, strengthen, and activate Linguava's interpreter network to better serve healthcare partners and patients who rely on language access. This role involves relationship building, community connection, recruitment, and program creation. The specialist will build relationships with interpreters in the community, recruit new interpreters, create engagement opportunities, and develop programs to connect the interpreter network to areas of greatest need. The role requires a passion for people, making connections, and having a direct impact on healthcare access.

Requirements

2+ years of experience in customer success, customer or vendor relations, interpreter relations, community engagement, credentialing, or a related field.
Experience building relationships and conducting proactive outreach.
Experience working in language services, healthcare, interpretation, translation, or a related field.
Experience working as an interpreter or directly with interpreters.
Strong communication and interpersonal skills, with the ability to connect comfortably with a wide range of people.
Strong organizational and project management skills.
Ability to work independently while collaborating effectively across teams.
Comfort representing an organization at community events and professional gatherings.
Ability to travel throughout the Portland metro area and occasionally elsewhere as needed.
Commitment to confidentiality, professionalism, and providing an excellent experience for interpreters and clients.

Nice To Haves

Experience developing community engagement, outreach, or activation programs.
Experience working with professional associations, educational institutions, or community organizations.
Familiarity with healthcare interpreting standards, credentialing, or continuing education requirements.
Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

Develop and maintain strong, trusted relationships with interpreters across Linguava’s network.
Create meaningful opportunities for interpreters to connect with Linguava, one another, and our mission.
Develop outreach and engagement strategies to activate interpreters who may be inactive, underutilized, or disconnected from the Linguava network.
Gather feedback from interpreters and identify opportunities to improve their experience with Linguava.
Help create a strong sense of community and belonging among our interpreter network.
Partner with the Recruiting team to support efforts to attract and bring new interpreters into the Linguava network.
Identify opportunities to reach interpreters through community organizations, professional associations, educational programs, industry events, social networks, and other channels.
Represent Linguava as a welcoming and mission-driven organization for interpreters considering joining our network.
Help develop targeted recruitment campaigns based on priority languages, locations, client needs, and service gaps.
Build relationships with interpreter communities and referral sources that can support ongoing network growth.
Represent Linguava at interpreter events, community gatherings, conferences, career fairs, and other relevant activities.
Build relationships with interpreter organizations, schools, professional associations, and community groups.
Share Linguava’s mission, opportunities, services, and interpreter experience with prospective and current interpreters.
Identify opportunities for Linguava to become more visible and connected within the interpreter community.
Bring insights and feedback from the community back to Linguava to help inform our programs and priorities.
Partner with Operations, Recruiting, Interpreter Relations, and leadership to understand interpreter demand and coverage gaps.
Help develop programs and targeted engagement strategies that connect interpreters to our highest-priority clients, geographies, and languages.
Identify opportunities to increase interpreter participation in areas where we have growing client demand or limited coverage.
Help activate interpreters around specific opportunities, assignments, clients, locations, or languages.
Use interpreter feedback, network data, and operational needs to inform targeted outreach and engagement efforts.
Identify and coordinate opportunities for interpreters to access continuing education, professional development, and other learning resources.
Support communications and logistics for CEU opportunities and interpreter education programs.
Help communicate client-specific requirements and professional expectations to interpreters.
Partner with Compliance and Credentialing to ensure engagement and education efforts align with interpreter requirements and Linguava standards.
Serve as a trusted resource and point of connection for interpreters across the Linguava network.
Conduct proactive outreach to understand interpreter needs, challenges, and opportunities.
Re-engage interpreters who have become inactive or less connected to Linguava.
Identify trends and recurring feedback and bring actionable insights to the appropriate internal teams.
Help create a consistent, positive experience for interpreters from recruitment through ongoing engagement.
Collaborate closely with Recruiting, Interpreter Relations, Operations, Client Success, and leadership.
Create feedback loops between interpreters and internal teams.
Help ensure interpreter engagement efforts are aligned with business priorities and client needs.
Contribute to cross-functional projects that improve interpreter experience, network growth, and service delivery.
Develop and maintain an annual calendar of interpreter engagement, recruitment, community, and professional development activities.
Coordinate events, vendors, communications, materials, and logistics.
Track participation, outreach activity, interpreter engagement, and recruitment results.
Gather and analyze feedback to understand what is working and where opportunities exist.
Use data and insights to continually improve engagement and recruitment programs.
Manage program-related budgets and resources as needed.