Training Specialist III (Remote)

State of Colorado•Lakewood, CO

7d•Remote

About The Position

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. The DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. We’re hiring an organized communicator and collaborator to be our Training Specialist on our DRIVES Training team with the DMV! Use your excellent time management skills to deliver quality training to over 2000 stakeholders from the State, County and other areas while being able to handle any emergency deliverables. Your communication skills will ensure staff are trained and certified for their positions. When receiving calls and service desk tickets from your stakeholders, your expertise and customer service skills will ensure they are given the correct information and are able to do their jobs. If you’re ready to make a difference at DOR, then this position may be for you!

Requirements

Seven (7) years of full-time professional experience employed in a position that is responsible for developing and/or delivering business systems training to adult learners in a class-room and/or virtual setting OR A combination of related education in Business, Training, Higher Education, Technology or related field and/or relevant full-time professional experience employed in a position that is responsible for developing and/or delivering business systems training to adult learners in a class-room and/or virtual setting equal to seven (7) years.
Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
Final candidates must also complete a successful background investigation and reference check prior to appointment.
Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
Motor Vehicle Records (MVRs) will be pulled for review for workers who: Have an assigned State fleet vehicle, Are required to operate a vehicle as part of the position, Utilize a State fleet vehicle as a pool vehicle.

Nice To Haves

State experience working on a technical customer service team
Experience working in a county or State office using DRIVES
Experience working on a help desk or call center environment
Additional years experience working in public service at the federal, state, county, or local level
Instructional Design Experience
Experience using audio/visual equipment and materials
Intermediate to advanced PowerPoint and Articulate Storyline skills
Demonstrated verbal and written communication
Experience creating Web-based Training modules using Articulate Storyline
Experience creating and writing storyboards, scripts or outlining training
Experience facilitating training classes virtually

Responsibilities

Conducts, assesses and delivers comprehensive and technical training classes and tests for DRIVES users located in State and County Driver License Offices, Driver Control Units, State Vehicle Services and County Motor Vehicle Offices statewide.
Administering training in a virtual environment with occasional in person classes.
Auditing employees going through training to ensure competencies are learned.
Administering new hire training as well as ongoing refresher training.
Administering written and practical assessments to evaluate DRIVES knowledge.
Responsible for becoming certified in BOST (Basic Operator Skills Testing) so Trainer can certify County Driver License employees to conduct skills tests.
Designs and develops training courses (virtual and in person) new hire onboarding as well as ongoing refresher training for DRIVES end users.
Collects and reports data on training needs.
Determines the method of delivery and course objectives.
Makes revisions to existing training material based on policies and State statute changes.
Executes training logistics (equipment, materials, registration, evaluations).
Provides technical assistance and support for inquiries and issues related to DRIVES via phone (call center environment) and email.